FAQ

There are three possibilities:

• on the website in the Season passes section
• by phone with Customer Service at 1-866-276-6668, ext. 7600
• in person at the Ticket Booth or Customer Service desk, at Versant du Village

If you are not sure of your choice, don’t hesitate to contact Customer Service. We will be happy to advise you on your purchase.

Please note that the reload is not available. If applicable, bring your old season pass card with you on your first visit to the mountain to replace it with a new one.

In order to reserve your day, you must purchase your day ticket via our website. To make a purchase now, click here. You can also come in person at the Versant du Village Ticket Booth.

Note that the pre-sale purchase via our transactional platform offers discounts on the regular onsite rate on the day of your visit. If you plan to come several times, our season passes offer many advantages in addition to being at very competitive prices.

Each season pass gives you access to numerous discounts, either at the resort in our boutiques or with our partners. For a list of partners, please refer to the Discount Benefits section of the website.

Special rates are available for any kind of group of more than 20 people. For all details, please refer to the Groups and Businesses section of the website, you can also call 1-866-276-6668 ext. 2708 or write to groupe@skibromont.com.

No, the rates are displayed before taxes.

We accept cash, Interac debit cards and credit cards such as Visa©, Mastercard© or American Express©. Please note that American Express credit cards and prepaid cards do not work for web purchases.

You can also purchase a BME gift card in the amount of your choice and it is valid at all the mountain’s service points as well as on our transactional platform.

When you purchase via our website, the confirmation email is an invoice in itself. You have access to it as soon as you receive it.

If you made your purchase by phone or at the counter (season pass only), you can contact us to request it and we will send it to you by email. To reach us: 1-866-276-6668, ext. 7600

All our products are non-refundable and non-cashable. Please refer to the “Policies and Terms of Use” section to consult our various programs offered in this regard. You will find all the details and conditions required for any credit application.

Please note that each file is carefully studied by our team and we will send you an answer within 15 working days.

Since you bought a fixed date ticket, you don’t need to do anything for the time being. We’ll honor the value of your ticket on your next visit. This means that we will credit the value of the unused ticket and resell you a ticket at the regular window rate. No refunds.

All of our employees will be happy to guide you and help you make a transaction on our website. Do not hesitate to contact us if you have any difficulties. We are here for you!

To reach us: 1 866 276-6668, extension 7600

Bromont, montagne d’expériences is located a few minutes from exit 78 of Highway 10 in the Eastern Townships: 150 Champlain Street in Bromont, J2L 1A2. See the map.

All parking lots are free at all times.

You can consult the mountain’s schedule at any time by consulting the Detailed Schedule page. Please note that we reserve the right to modify the hours without notice.

Customer Service and Rentals are open every day 30 minutes before the opening of the mountain. When the mountain is closed, Customer Service is open daily from 9 am to 4 pm.*

*Schedule subject to change.

The Water Park map and the hiking trails map are available on the website in the Mountain Maps section.

Rain or shine, the Water park is open. Only thunderstorms affect our operations. Before coming, we invite you to consult our various platforms: Facebook and the website or contact Customer Service at 1 866-276-6668 ext. 7600.

Rain does not affect Water Park operations or swimming conditions as the pools are heated to a comfortable 80°F. In the event of a thunderstorm, the attractions close for 30 minutes after each thunderclap to ensure the safety of bathers.

No. The weather is out of our control and no refunds are given in this situation.

By keeping your bracelet on your wrist all day, you can move around inside and outside the Water Park as you please.

Lunches and coolers are accepted. For safety reasons, glass containers and barbecues are not allowed on site. You may not bring your own alcohol on site, but we do sell it at our various food outlets.

The only items accepted are folding chairs and umbrellas.

Please note: Floating mattresses and inflatable balls are not permitted in the Water Park.

Yes, you must purchase a ticket or season pass to access the Water Park and Mountain Activities, whether you are a bather or a guide. However, it is possible to access only the food and beverage outlets at the bottom of the mountain for free.

The Water Park offers activities for all ages and sizes. See the map.

For safety reasons, some activities require a minimum height of 1.07m and others may require a minimum height of 1.32m and 1.37m. Please refer to the indications at the entrance of each activity to respect the height requirements. Measuring stations are also available on site. For more details, consult our Water park map.

No. Flotation devices are permitted in specific areas that are marked. Tubes and inflatables are not permitted at any time during the activities.

Only appropriate and properly worn swimwear is allowed on site. For example, rash guards, shorts (swimsuit material) and small skirts (swimsuit material) are allowed, but be aware that they may slow down the descent into the water. Tanga style swimwear is not allowed. See more details here.

Gondola rides, climbing wall, slackline park, alpine luge, disc golf, trampo-bungee and hiking trails*. We also have a Hisséo hebertism course ($).

*Gondola ride available Fridays, Saturdays and Sundays. Chairlift ride available every day. It is mandatory to have closed shoes or closed sandals to do the mountain activities.

Yes, Mountain Activities, with the exception of Hisséo, are included with the purchase of a day ticket or a season pass to the Water Park.

Some activities require closed shoes and clothing. See all the rules here:

• Trampo-bungee
• Slackline Park
• Climbing wall
• Disc golf
• Hisséo ($)

See Water Park and Mountain Activities map

Hisséo activity is an aerial hebertism course. For an additional fee, you can add it to your Water park ticket or buy your ticket for this activity only.

There are several restaurants available on the Versant du Village side, on the Lac side and at the Chalet du Sommet. For more information, please refer to the Food services section of the website.

Lunches are accepted. Several chalets are available to heat and eat your own meals. We also have several catering outlets available in the chalets.

Please note that you cannot bring alcohol on site as we have a liquor license.

Lockers are available (at the Versant du Village only) for daily rentals to store your valuables in a safe place. Please come to the information booth on the main plateau to make the rental.

3 types of lockers available:

– 10$ lockers (an additional $10 deposit will be required and given back when the key is returned)
– 2$ lockers ($2 is required each time you use the locker)

We have a limited amount of flotation jackets available for loan in case you forget. You can find them all over the site at the stations provided for this purpose.

Each year, Bromont, montagne d’expériences supports various organizations and causes. To request a sponsorship, you must fill out an online form.

Yes. Only valuable items are kept at Customer Service, for example, ski/snowboard equipment, wallet, passport, ID, keys, cell phone, camera, etc. For verification by Customer Service of an item of value, it is necessary to fill out the form provided for this purpose.

Items of everyday use such as clothing are deposited in a safe outside, under the stairs leading to the Versant du village plateau or near the Ticket Office at the Versant du Lac.

Unclaimed items

Lost items of common use and unclaimed reusable valuables are given to local organizations after a reasonable period of time.

Valuables with personal information will be destroyed or turned over to the provincial or federal government (health card or passport) and unclaimed electronic devices will be returned to designated drop-off locations at the end of the season. Only debit and credit cards are destroyed after 24 hours.

We have two types of season passes to suit your needs and availability: Unlimited (unlimited number of lifts per day) and Enduro (2 lifts per day).

There are three possibilities:

• on the website in the Season passes section
• by phone with Customer Service at 1 866 276-6668 ext. 7600
• in person at the Ticket Booth of Versant du Village or Versant du Lac

If you are not sure of your choice, don’t hesitate to contact Customer Service. We will be happy to advise you on your purchase.

Please note that the refill is available at the time of your purchase on our website. You will be able to enjoy your activities more quickly.

In order to reserve your day, you must purchase your day ticket via our website. To make a purchase now, click here. You can also come in person to the Versant du Village or the Lake Ticket Booth.

Note that pre-sales via our transactional platform offer discounts on the regular on-site rate on the day of your visit. If you plan to come several times, our season passes and our APEX product offer many advantages in addition to being at very competitive prices. For more details you can consult the season passes section or the APEX multi-day ticket here.

Each season pass gives you access to numerous discounts, either at the resort in our boutiques or with our partners. For a list of partners, please refer to the Discount Benefits section of the website.

Special rates are available for any kind of group of more than 20 people. A reservation is required at least 72 hours in advance. For all details, please refer to the Groups and Businesses section of the website, you can also call 1-866-276-6668 ext. 2708 or write to groupe@skibromont.com.

No, the rates are displayed before taxes.

We accept cash, Interac debit cards and credit cards such as Visa©, Mastercard© or American Express©. Please note that American Express credit cards and prepaid cards do not work for web purchases.

You can also purchase a BME gift card in the amount of your choice and it is valid at all the mountain’s service points as well as on our transactional platform.

When you purchase via our website, the confirmation email is an invoice in itself. You have access to it as soon as you receive it.

If you made your purchase by phone or at the counter (season pass only), you can contact us to request it and we will send it to you by email. To reach us: 1-866-276-6668, ext. 7600

All our products are non-refundable and non-cashable. Please refer to the “Policies and Terms of Use” section to consult our various programs offered in this regard. You will find all the details and conditions required for any credit application.

Please note that each file is carefully studied by our team and we will send you an answer within 15 working days.

Since you bought a fixed date ticket, you don’t need to do anything for the time being. We’ll honor the value of your ticket on your next visit. This means that we will credit the value of the unused ticket and resell you a ticket at the regular window rate. No refunds.

All of our employees will be happy to guide you and help you make a transaction on our website. Do not hesitate to contact us if you have any difficulties. We are here for you!

To reach us: 1 866 276-6668, extension 7600

Bromont, montagne d’expériences is located a few minutes from exit 78 of Highway 10 in the Eastern Townships: 150 Champlain Street in Bromont, J2L 1A2. See the map.

All parking lots are free at all times.

You can consult the mountain’s schedule at any time by consulting the Detailed Schedule page. Please note that we reserve the right to modify the hours without notice.

Customer Service and Rentals are open every day 30 minutes before the opening of the mountain. When the mountain is closed, Customer Service is open daily from 9 am to 4 pm.*

*Schedule subject to change.

The mountain bike trail map is available on the website in the Mountain Maps section.

Generally speaking, a little rain does not affect mountain biking operations. In the event of heavy rain, trail closures may be announced in order to limit the effects of erosion accentuated by precipitation.

Please note that in case of thunderstorms, for safety reasons, the lifts must stop 30 minutes after the last thunderclap.

If in doubt, before you go, consult our various platforms: Facebook and the website or contact Customer Service at 1 866-276-6668 ext. 7600.

No. The weather is out of our control and no refunds are given in this situation.

Helmets must be worn on all mountain bike trails. Wearing long clothing, closed shoes and full protection (knees, elbows, etc.) is also strongly recommended.

No, these are two completely separate activities. The purchase of a water park ticket will be necessary to have access. Ask for more information on our website or at the Ticket Booth.

There is officially no age limit for mountain biking. However, it is important to make sure that children use a bike that is appropriate for their size.

No, for safety reasons no child booster seats are allowed on the bikes at the mountain.

The only type of electrically assisted bicycle permitted in Bromont, montagne d’expériences and Parc des Sommets (this includes the C1 Trail Belt, Oak, Berthier, Villageoise and Montagne Networks) is Type 1, which has a speed limit of 32km/h and the electric assistance ceases once this speed is reached. The motor must be located on the pedal board, which provides a propulsive assistance proportioned according to the pressure exerted on the pedal board. No handlebar mounted throttles are allowed.

An exemption may be given for the use of electric bicycles for persons with reduced mobility. These people must follow the protocol set up by the Fondation des sports adaptés and Amis des Sentiers.

Several food outlets are available at the bottom of the Versant du Village and Versant du Lac.
For more information, please refer to the Food services section of the website.

Lunches are accepted. Several cottages are available to heat and eat your own meals. We also have several food outlets available in them.

Please note that you cannot bring alcohol on site as we have a liquor license.

We invite you to consult the Equipment Rental page for all rates. It is important to read the rental conditions to know all the particularities involved in an equipment rental.

If you have any additional questions or need to make a reservation, you can reach the rental office at 1-866-276-6668, ext. 2900.

To begin your learning or to perfect your technique, the Bike School is there for you. In partnership with the rental department, we offer several formulas that will allow you to satisfy your desire to learn. All the details can be found on the Bike School page.

For any other question, contact us.

There are no lockers for rent at Versant du Lac. Only lockers are available at the Water Park, located at Versant du Village. Go to the information booth on the main plateau to rent a locker.

Bike wash stations are available free of charge in parking lots P1 (Versant du Village) and P5 (Versant du Lac).

Location: Near the drop-off areas

Each year, Bromont, montagne d’expériences supports various organizations and causes. To request a sponsorship, you must fill out an online form.

Yes. Only valuable items are kept at Customer Service, for example, ski/snowboard equipment, wallet, passport, ID, keys, cell phone, camera, etc. For verification by Customer Service of an item of value, it is necessary to fill out the form provided for this purpose.

Items of everyday use such as clothing are deposited in a box outside, near the Versant du Village or Versant du Vaucluse ticket offices.

Unclaimed items
Lost items of common use and unclaimed reusable valuables are given to local organizations after a reasonable period of time.

Valuables with personal information will be destroyed or turned over to the provincial or federal government (health card or passport) and unclaimed electronic devices will be returned to designated drop-off locations at the end of the season. Only debit and credit cards are destroyed after 24 hours.

Hisséo is an aerial adventure structure that integrates different courses combining agility and balance games. The circuits are offered on several levels of height and difficulty so that everyone from children to thrill seekers can enjoy them. 10 games per level (40), games on the ends of poles, zip lines.

Reservations are recommended since we have a limited amount of equipment.

Payment by credit card will be required at the time of reservation online or by phone. You can make the purchase and proceed with the reservation here.

To be admitted to the course, you will also have to fill out and sign the Risk and Regulation Acceptance Form. You can download and read it here before your arrival. You must complete it on site.

The activity lasts approximately 2 hours, including the training time. You should plan to arrive at least 15 minutes before your reservation time. You will have to go to the ticket office to validate your tickets and sign your acceptance form.

This activity does not require a specific age but there is a height minimum.

• The minimum height required is 1.57 metres, arms outstretched, to do the 1st and 2nd levels.
• The minimum height required is 1.73  metres, arms outstretched, to do the 3rd and 4th levels.

• Parents who do not wish to participate in the activity may accompany their children from the ground at no charge but must remain in the designated area and wear a helmet at all times.
• Baby carriers are strictly forbidden, as are all other objects on the course.

Yes, it is!

We use the Smart Belay system from Edelrid. This double hook system holds the participant at all times by at least one hook. Both hooks can never be opened at the same time. A guide ensures that each participant’s hooks are securely fastened at the entrance of the module. Participants cannot unhook until they reach the exit and touch the ground.

In addition, each staff member is trained to rescue participants in case of an emergency.
If there is a problem or an emergency during the course, one of our team members can quickly intervene at any time.

For safety reasons and considering the limits imposed by engineering and equipment, the maximum weight is 250 pounds in the aerial courses.

• You must wear comfortable sportswear: pants or shorts, long-sleeved shirt, t-shirt, etc.
• Sneakers are required; no sandals or flipflops will be allowed in the activities.
• Long hair must be tied back.
• Gloves are not required but are strongly recommended.
• As the activity can be done rain or shine, in case of rain, please plan your clothing accordingly.
• Although we are a water park, it is forbidden to wear a bathing suit for the activity.

All the equipment you need to participate in the activity is provided. In addition to comfortable clothing, we suggest that you bring a bottle of water, gloves, mosquito repellent and sunscreen.

No. For everyone’s safety, no objects are allowed on the aerial courses.

Yes, you can bring your own lunch and snacks that you can eat in the area provided for that purpose. Bring a bottle of water too! Since we are a water park, no glass containers or alcohol is allowed.

You can also take advantage of our various food and beverage offers available at the water park.

All of our visitors must fill out a Risk acceptance form (RAF) before participating in any activity. The RAF informs you of the physical and psychological conditions to be respected as well as the dangers related to the activity. We suggest that you read it before your arrival to save time on site. You can complete and sign it it when you arrive at the ticket office.

A guide will give you an initiation session. They will explain the safety rules and the functioning of the equipment and will then take you through an initiation course. Once you know the rules, you will be able to move around the courses independently, with the guides supervising you on the ground or in the courses.

The activities are just as safe and can be practiced in the rain. However, in case of lightning, thunderstorms or strong winds, the aerial park will close for a period of 30 minutes following the last thunderclap. Activities will resume as normal thereafter. See our Policies and general terms section for more details.

We are in operation from June 12 to September 4 according to the water park opening hours. We suggest that you consult the complete schedule via the detailed schedule.

No refunds or credits for unused tickets for Hisséo activity. If you are unable to attend your activity, you may request a postponement up to 48 hours before the date of your visit, for another date of your choice if we still have places available. No postponements will be made for the following season.