FAQ

  • Ski
  • Mountain biking
  • Water park

    Season passes and tickets

  • How can I get a season pass or a ticket?

    You have three options:

    • On the website in the Season passes of Tickets section
    • By phone through the Customer Service 1 866 276-6668 ext. 7600
    • In person at the Customer Service and Rental shop

     

  • Do I have discounts for the restricted periods of my season pass?

    Upon presentation of your season pass, get a 25 % discount when purchasing ski tickets during the periods that are not covered by your season pass.

    These preferential rates are offered exclusively to pass holders. Under no circumstances may they be transferred to a guest or family member.

  • What are the “Bromont Benefits’’ for season pass holders?

    Each season pass gives access to numerous discounts, whether it is at the resort in our boutiques or at our partners’ locations. For the list of partners, please refer to the Discounts benefits section of the website.

  • Do you have group rates?

    Special rates are available for any kind of group of more than 20 people. A reservation is required at least 24 hours in advance. For all details, please refer to the Groups and Businesses section of the website, you can also call 1-866-276-6668 ext. 2708 or write to groupe@skibromont.com.

  • Are taxes included in the rates listed?

    No, the rates posted do not include taxes.

  • What payment methods are accepted?

    We accept cash, Interac debit cards and credit cards, such as Visa©, Mastercard©, and American Express©. Amex does not work on the website, nor the prepaid cards.

  • The mountain

  • How getting here?

    Bromont, montagne d’expériences is located just a few minutes from Exit 78 on the Eastern Townships Autoroute (Highway 10).

  • How much does parking cost?

    All parking areas are free at all locations at all times.

  • What is the Slope Sides schedule?

    The schedule varies throughout the season, according to weather conditions and the number of visitors. For information on hours, refer to the Detailed schedule section of the website.

  • Services

  • Is there a restaurant on-site?

    There are several food service outlets, on both the Versant du Village, Versant du lac sides and at the Chalet du Sommet. For more information, consult the Web site’s Restaurants section. 

  • May food and alcohol be brought onto the site?

    Lunches and coolers are allowed on the site. Several Chalets are available to heat and consume your own meals.

  • Is it possible to rent a locker?

    Lockers may be rented for the day to keep your valuables safe.

    • $10 lockers ($4 will be refunded if keys are returned back)
      If you have any questions, please contact the Customers Service.

    • $2 lockers (one $2 is required for each use of the door lock)
      If you have any questions, please contact the Rental shop.
  • Is daycare available?

    Daycare service is offered for children ages 2 and up who are not in diapers. For more information, consult the Web site’s Daycare section.

    Location: Beside the Zone Hors-piste Archibald, at the Versant du Village

     

  • SnowPrks

  • When do SnowPrks open during the season?

    It all depends on the weather from one year to the next. The colder the temperature is at the beginning of the season, the faster we can snow the slopes. Normally, all SnowPrks are open in mid-January.

     

  • Are there different parks for different levels of users?

    Yes, the snow parks offered will be designed to allow users to progress. The Experience zone, in the St-Ignace trail on the Versant du Village, is intended to be an initiation park for the practice of freestyle where you will find ramp modules and a specially designed jump for progressive learning.

  • Why is there no XL module?

    The station already had an XL park in the early 2000s. However, the number of users was quite low. The station therefore favors the installation of L infrastructure to make our parks more accessible. However, some jumps offer more pronounced angles of attack and a longer landing area so that the more experienced can go for more amplitude.

  • Are the parks redesigned every year?

    Yes, with the collaboration of Today’s Park, the parks are redesigned every year using the modules we already have and adding 1 or 2 new components.

  • Is there a risk of collision in the SnowPrks?

    Anyone skiing or snowboarding in a ski resort must know the Skier’s Code and those who practice freestyle must know the Logical Style (Smart Style).

    In order to avoid potential risks, we take the following safety measures:

    • Adequate signage at the entrance of each park
    • Indication of the level of difficulty of each module

    Presence of a team of Park Rangers every day to make users aware of good freestyle practices.

     Park Rangers tous les jours pour sensibiliser les utilisateurs aux bonnes pratiques du freestyle

  • How often is park maintenance done?

    All parks are maintained mechanically and manually on a weekly basis. Adjustments and/or modifications will be made on a monthly basis.

    Our Park Rangers team ensures that all facilities are safe and functional.

    The mountain

  • How getting here?

    Bromont, montagne d’expériences is located just a few minutes from Exit 78 on the Eastern Townships Autoroute (Highway 10).

     

  • How much does parking cost?

    All parking areas are free at all locations at all times.

  • What is the schedule for the Water Park and Mountain Activities?

    Hours of operation vary during the season and according to weather conditions or traffic. For all information, please refer to the Detailed schedule section of the website.

     

  • Weather conditions

  • Will the Water Park be open if it’s raining in the morning?

    Before leaving home, contact our customer service department at 1-866-276-6668 ext. 7600 or consult one of our platforms: Facebook and the website.

  • What if it rains during the day?

    Rain will not affect the Water Park’s operations or swimming because the pools are heated to a comfortable 80°F. In the event of a thunderstorm, the attractions will be closed for a period of 30 minutes after each thunderclap to ensure everyone’s safety.

  • Can I get a refund in bad weather?

    The weather is beyond our control, and no refunds are issued in the event of bad weather.

  • Season passes and tickets

  • How can I get a season pass or a ticket ?

    You have three options:

    • On the website in the Season passes or Ticket section
    • By phone through the Customer Service 1 866 276-6668 ext. 7600
    • In person at the Customer Service
  • What are the “Discount Benefits’’ for season pass holders?

    A season pass gives the holder access to numerous discounts at our station’s boutiques, as well as at partnering establishments. Consult our website’s Discount Benefits section for the list of partners.

  • Do you have group rates?

    Special rates are available for any kind of group of more than 20 people. A reservation is required at least 24 hours in advance. For all information, please refer to the Groups and Business section of the website, you can also call 1-866-276-6668 ext. 2708 or write to groupe@skibromont.com.

  • Are taxes included in the rates listed?

    No, the rates posted do not include taxes.

  • What payment methods are accepted?

    We accept cash, Interac debit cards and credit cards, such as Visa©, Mastercard©, and American Express©. Amex does not work on the website, nor the prepaid cards.

  • Access to the site

  • Can I leave the Water Park and come back during the day?

    By keeping your bracelet on your wrist all day long, you can circulate at your leisure inside and outside the Water Park.

  • May food and alcohol be brought onto the site?

    Lunches and coolers are allowed on the site. For safety reasons, no alcohol, glass containers, or barbecues are allowed on the site.

     

  • May I bring chairs, inflatable objects, and balls?

    The only objects accepted are folding chairs and parasols.
    Note: Floating mattresses and inflatable balls are prohibited at the Water Park.

     

  • Do I have to pay to enter the Water Park even if I don't want to do the activities?

    There is a single rate for access to the Water Park and mountain activities, whether you are a swimmer or a guide. It is still possible to access only the food and beverage outlets at the bottom of the mountain and hike to the top for free.

     

  • Water Park

  • What activities can my child do?

    The Water Park offers activities for all ages and sizes. See the map.

  • What height is required for the slides?

    For safety reasons, some of them require a minimum height of 1 m 07, and others of 1 m 36.

     

  • Can my child wear arm floats, a buoy or a flotation jacket?

    Flotation devices are allowed in specific marked areas. Inflatable tubes and objects are prohibited at all times during activities.

  • Is wearing a swimsuit mandatory?

    Only appropriate and properly worn swimwear is accepted on site. For example, rash guards, short shorts and small skirts are allowed, but be aware that they can slow down the descent in the slides.

     

  • Services

  • Is it possible to rent a locker?

    Lockers are available for daily rentals to store your valuables in a safe place. Come to L’Appât kiosk, near the Îles aux aventuriers, to rent a locker.

    • $10 lockers ($4 will be refunded if keys are returned back)
    • $2 lockers (one $2 is required for each use of the door lock). Present yourself to the Rental shop for those lockers.
  • Are children’s life jackets available on-site?

    We have a limited number of life jackets to lend should visitors forget to bring them; a $20 deposit per jacket is required.

    Location : L’Appât kiosk, near the Île aux aventuriers

    The mountain

  • How getting here?

    Bromont, montagne d’expériences is located just a few minutes from Exit 78 on the Eastern Townships Autoroute (Highway 10).

  • How much does parking cost?

    All parking areas are free at all locations at all times.

  • What is the mountain biking schedule?

    The schedule varies throughout the season, according to weather conditions and the number of visitors. For information on hours, refer to the Detailed schedule section of the Web site.

     

  • Weather conditions

  • What if it rains during the day?

    Generally, light rain will not affect mountain biking operations. In the case of rain or thunderstorms, trail closures may be announced to limit the effects of erosion accentuated by rainfall.

    Before leaving home, contact our customer service department at 1-866-276-6668 ext. 7600 or consult one of our platforms: Facebook or Web site.

  • Can I get a refund in bad weather?

    The weather is beyond our control, and no refunds are issued in the event of bad weather.

  • Access to the site

  • Is the multiuse trails network still available?

    This network is supported by Les Amis des Sentiers. hose trails belong to the City and to parc des Sommets. At Bromont, montagne d’expériences, enjoy bike trails network, including mountain biking runs for Downhill and Enduro, with a daily ticket or a season pass. Access for hiking and trail running is free.

  • May food and alcohol be brought onto the site?

    Lunches and coolers are allowed on the site. For safety reasons, no alcohol, glass containers, or barbecues are allowed on the site.

  • Do I have to wear a helmet?

    Wearing a bike helmet is mandatory throughout the mountain bike trail network. Wearing long-sleeved clothing, closed-toe footwear, and full protection (knees, elbows, etc.) is strongly recommended.

  • Does a mountain biking pass give me access to the Water Park?

    A mountain biking day ticket provides access to the Water Park’s activities at a modest additional cost. More details at the Ticket booth!

  • What is the minimum age and height to rent a bike and have access to the mountain biking trails?

    There is no official minimum age required for biking on this mountain. However, you must ensure that children use a bike that is suitable for their height.

  • Services

  • Is it possible to obtain a map of the trails?

    Maps of the trails are available from the Customer service department, at the Rental shop or can be downloaded from the web site here.

  • Is it possible to rent a locker?

    Lockers are available for daily rentals to store your valuables in a safe place. Come to L’Appât kiosk, near the Îles aux aventuriers, to rent a locker.

    • $10 lockers ($4 will be refunded if keys are returned back)
    • $2 lockers (one $2 is required for each use of the door lock)
  • Are there bike wash stations on the site?

    Facilities to wash your bike at no charge are available in parking lots P1 (Versant du Village) and P5 (Versant du Lac).
    Location: near the drop-off areas

    Due to the hygiene measures in force because of the Covid-19, bicycle washers are not available until further notice.

  • Season passes and tickets

  • How can I get a season pass or ticket for mountain biking?

    You have three options:

    • on the Web site, in the Season passes or tickets section
    • by phone through the Customer Service 1 866 276-6668 ext. 7600
    • in person at the Customer Service or Rental shop
  • What are the “Discount Benefits’’ for season pass holders?

    Each season pass gives access to numerous discounts, whether it is at the resort in our boutiques or at our partners’ locations. For the list of partners, please refer to the Discounts Benefits section of the website.

     

  • Do you have group rates?

    Special rates are available for any kind of group of 8 people and more. A reservation is required at least 24 hours in advance. For all information, please refer to the Groups and Business section of the website, you can also call 1-866-276-6668 ext. 2708 or write to groupe@skibromont.com.

  • What payment methods are accepted?

    We accept cash, Interac debit cards and credit cards, such as Visa©, Mastercard©, and American Express©. Amex does not work on the website, nor the prepaid cards.