Policies and general terms
- Ski 2023-2024
- Water park 2023
- Mountain bike 2023
- Hisséo 2023
Credit request - Moving or illness / 2023-2024
A person can request a credit on their season pass if:
- A medical reason prevents him from continuing his season.
- If they moves more than 200km away from Bromont, montagne d’expériences (150 rue Champlain, Bromont (Québec)).
In the case of a medical reason, the season pass holder must provide a dated doctor’s note attesting to his or her inability to practice a snow sport.
In the case of a move, the season pass holder must provide dated proof of out-of-province relocation (e.g., lease, proof of employment transfer).
By completing the form, the applicant agrees to provide the required documentation and accepts all terms and conditions of this credit application program.
Conditions
- All requests must be made by the season pass holder by completing the form and submitting it by April 15, 2024.
- Credit can be requested for any type of paid season pass.
- The amount credited is based on the number of uses and the period; an administration fee of $45 taxes included is applicable on each season pass requested (See table below).
- A medical document or a proof of moving more than 200km from Bromont, montagne d’expériences must be provided. If at the time of purchase, the season pass holder already lives more than 200km away, this reason is not valid.
- The credit is issued on a gift card valid on all Bromont, montagne d’expériences products if the amount is less than $600. If the amount is greater than $600, a refund will be issued on a credit card.
- All requests under this program are irreversible once processed.
- If a parent, spouse (legal or common law) or child up to the age of 17 of the person entitled to the credit is no longer able to use their season pass, they can also receive the credit according to the rules above. This option is only valid for one additional person. Bromont, montagne d’expériences commits to paying the amount of the season pass in a gift card according to the conditions mentioned above.
- No refund, transfer or credit will be made if the cause is a change in sanitary measures.
- The season pass cannot be transferred to another person.
- If an installment plan is offered, the season pass must be paid in full to apply for credit – moving or illness.
SEASON PASS CREDIT APPLICATION CHART
Each case is considered individually.
Deadline for application for BME credit for the 2023-2024 season: April 15, 2024.
Acceptance or denial of the application is at the sole discretion of management. Please allow a reasonable amount of time for us to process the application (at least 15 business days). This time frame applies from the receipt of all required information and/or documents.
The credit is also valid for the reloadable card deposit, if applicable.
If the customer wants to receive the credit in the form of a gift card by mail, mailing fees are applicable. Otherwise, the gift card can be picked up at our Customer Service Department during business hours.
- Less than $600: Bromont, montagne d’expériences gift card
- More than $600: refund to credit card
We reserve the right to modify this program at any time during the season.
Ticket credit
Customers may apply the value of a single-day ticket to the purchase of a season pass, subject to certain conditions.
Skiing
- Passes must be purchased within 48 hours of the visit, at Customer Service or by telephone. The ticket’s RFID card or invoice will be required.
Water Park and Mountain Activities
- To obtain a credit, customers must present themselves to Customer Service on the day of their visit, with their bracelet on their wrist. Proof of purchase will be required. They can also call us within 48 hours of their visit. The invoice is required to complete the transaction.
Mountain Biking
- Season pass must be purchased within 48 hours of the visit, at Customer Service or by telephone. The ticket’s RFID card or invoice will be required.
Season Pass Cancellation Program / 2023-2024
The Season Pass Cancellation Program allows a 2023-2024 season pass holder who has not used their season pass prior to the season to receive a credit.
Eligibility
To be eligible, you must:
- Have purchased a 2023-2024 season pass prior to the opening of the Bromont ski season.
- Not have used their pass in any way prior to the opening of the season.
Terms and conditions
- The request must be made at the latest the day before the opening of the season by the pass holder only. An online form will be available.
- The season pass cannot be transferred to another person.
The season pass must not have been used. - The “Bring a Friend” discount or other privileges must not have been used.
- Credit can be claimed on any type of season pass and is based on the price paid by the season pass holder.
- The credit is issued on a gift card valid on all Bromont, montagne d’expériences products if the amount is less than $600. If the amount is greater than $600, a refund will be issued on a credit card.
- All requests under this program are irreversible once processed.
- An administrative fee of $45 including taxes is applicable to each season pass that is subject to a cancellation request.
- If an installment plan is offered, the season pass must be paid in full to apply for the season pass cancellation plan.
Season Pass cancellation terms and conditions
- Credit is non-transferable, non-cashable.
- Credit is also valid for the reloadable card deposit, if applicable.
Guaranteed conditions
A customer who is not satisfied with the ski conditions may request a ticket of the same value for a future visit during the same season.
Eligibility
- Hold a ski ticket for the day of the request.
- Formulate the request within half an hour of arrival or after a descent by going to Customer Service.
Closings and compensation
Thunderstorms
In the event of a thunderstorm, all activities at the resort will cease for a minimum of 30 minutes after each thunderclap. No compensation measures are offered.
Ski lift stoppage
In the event of momentary stoppage of a chair or gondola lift, users may be offered compensation depending on the length of the service interruption. Teams on site will determine whether compensation is warranted and decide what type should be offered, if applicable.
Complete closure
If imminent full closing of the resort is announced, provision is made for compensation based on the use of the single-day ticket. Users must go to the Customer Service counter to request compensation, if applicable.
Partial closure
In the event of partial closing of the resort, no compensation measures are offered.
Early closure
If early closing of the resort is announced, no day ticket refund is offered. A discount may be offered on the price of a future visit, if the ticket is purchased on the same day as the closing.
Exception: The holder of a ticket purchased online, upon learning of an early closing, may request a refund of that ticket in exchange for a discounted onsite ticket valid for that day.
UNUSED TICKET FROM THE PREVIOUS SEASON
The station will honour the value of an unused ticket from the previous season for a ticket of the same length and category from the current season. However, the customer must pay the difference in price, if applicable.
Accompaniment of persons with reduced mobility
A free ticket is offered to the companion of a person with reduced mobility with the purchase of a day ticket at a regular price.
Ski school
General terms and conditions
- Ski tickets are not included, except for initiation plans.
- All prices are per person.
- A minimum number of registrations is required for the program to be offered.
- Taxes are not included in the prices indicated. Rates are valid for the 2022-2023 season.
- Payment will be required upon reservation.
- Our tickets and season passes are now issued on online reloadable cards. A refundable deposit of $5 (GST and PST not applicable) will be added on each season pass or ticket purchased.
For all the details concerning the general conditions and postponement policy (private lessons, initiation, packages, camps, special programs, and 8 or 11 week programs) click here
WATER PARK SEASON PASS CANCELLATION PROGRAM
The season pass cancellation program allows 2023 Water Park season pass holders who have not used their season pass before the season to receive a credit.
Eligibility
- Have purchased a 2023 Water Park season pass prior to the opening of the season in Bromont.
- Not have used their season pass in any way prior to the opening of the season.
Terms and conditions
- The request must be made no later than the day before the season opens by the season ticket holder only. An online form will be available.
- The season pass cannot be transferred to another person.
- The season pass must not have been used.
- Credit can be requested for any type of season pass and is based on the price paid by the member.
- The credit is issued on a gift card valid on all Bromont, montagne d’expériences products if the amount is less than $600. If the amount is greater than $600, a refund is issued on a credit card.
- All requests under this program are irreversible once processed.
- An administrative fee of $45 including taxes is applicable on each subscription that is subject to a cancellation request.
- If an installment plan is offered, the subscription must be paid in full to apply for the subscription cancellation program.
Season pass cancellation conditions
- Credit is non-transferable, non-cashable.
- Credit is also valid for the reloadable card deposit, if applicable.
TICKET CREDIT
A customer may have the value of their day ticket applied to the purchase of a pass under certain conditions.
To obtain a credit, the customer must go to the Customer Service Department on the same day or at the latest the day after the ticket is used with his or her proof of purchase. Customers may also call Customer Service to apply the ticket credit at 1-866-276-6668 ext. 7600 and will be asked to provide proof of purchase.
The ticket credit applies to the same activity only. For example, a Water Park day ticket on a Water Park season pass only.
UNUSED TICKET FROM THE PREVIOUS SEASON
The resort will honor the value of an unused ticket from the previous season for a ticket of the same duration and category for the current season. The customer must pay the difference in price, if any.
CABANAS AND SUN SHELTERS
No refunds or credits are available for unused cabana or sun shelter rentals.
If you are unable to come the day of your rental, you can request a postponement up to 48 hours before the date of your visit. You will be able to choose a new date depending on the availability of our sites. No postponements will be made for the following season.
Closings and compensation
Thunderstorms
In the event of a thunderstorm, the station will cease all operations for a minimum of 30 minutes after the last thunderclap. No compensatory measures are planned.
Complete closure
In the event of a complete closure of the Water Park, compensatory measures are provided for day ticket customers. Users must go to the ticket office to claim the compensation, if applicable.
Partial closure
In the event of a partial closure, no compensation is provided.
Early closure
When an early closure is announced, no refunds will be given on tickets. However, users must go to the ticket office to claim compensation, if applicable.
Accompaniment of persons with reduced mobility
Free access is offered to the companion of a person with special needs with the purchase of a day ticket or a regular-priced season pass.
Instructions:
The person with special needs must present the Access2 card or the Carte Accompagnement Loisirs (CAL) to benefit from this privilege.
For faster access to the box office, customers must contact us in advance to make arrangements.
On the same day, a customer service employee will be assigned to welcome the person with special needs and his or her companion, allowing them to enter the park more quickly.
For full details and options, please do not hesitate to contact us.
BIKE SEASON PASS CANCELLATION PROGRAM
The season pass cancellation program allows a 2023 Bike season pass holders who has not used their season pass prior to the season to receive a credit.
Eligibility
- Have purchased a 2023 Bike season pass prior to the opening of the season in Bromont.
- Not have used their season pass in any way prior to the opening of the season.
Terms and conditions
- The request must be made at the latest the day before the opening of the season by the season pass holder only. An online form will be available.
- The season pass cannot be transferred to another person.
- The season pass must not have been used.
- Credit can be requested for any type of season pass and is based on the price paid by the member.
- The credit is issued on a gift card valid on all Bromont, montagne d’expériences products if the amount is less than $600. If the amount is greater than $600, a refund is issued on a credit card.
- All requests under this program are irreversible once processed.
- An administrative fee of $45 including taxes is applicable on each season pass that is subject to a cancellation request.
- If an installment plan is offered, the season pass must be paid in full to apply for the season pass cancellation plan.
Season pass cancellation conditions
- Credit is non-transferable, non-cashable.
- Credit is also valid for the reloadable card deposit, if applicable.
Credit Application - Moving or Illness
A person may request a credit on their season pass if:
- A medical reason prevents them from continuing their season.
- He/she moves more than 200 km from Bromont, montagne d’expériences (150 rue Champlain, Bromont (Québec)).
In the case of a medical reason, the season pass holder must provide a dated doctor’s note attesting to his inability to practice a sport.
In the case of a move, the season pass holder must provide dated proof of moving out of the province (e.g. lease, proof of job transfer).
By completing the form, the applicant agrees to provide the required documents and accepts all the terms and conditions of this credit application program.
Conditions
- All requests must be made by the season pass holder by completing and submitting the form by October 9, 2023.
- Credit may be requested regardless of the type of paid season pass.
- The amount credited is based on the number of uses and the period; an administrative fee of $45 taxes included is applicable on each season pass requested. (See table below)
- A medical document or proof of moving more than 200 km from Bromont, montagne d’expériences dated must be provided. If at the time of purchase, the season pass already lives more than 200km away, this reason is not valid.
- The credit is issued on a gift card valid on all Bromont, montagne d’expériences products if the amount is under $600. If the amount is greater than $600, a refund is issued on a credit card.
- Each case is studied individually. All requests under this program are irreversible once processed.
- If a parent, spouse (legal or common law) or child up to the age of 17 of the person entitled to the credit is no longer able to use their season pass, they can also benefit from the credit according to the rules indicated above. This option is only valid for one additional person. Bromont, montagne d’expériences commits to paying the amount of the membership in a gift card according to the above-mentioned conditions.
- No refunds, transfers or credits will be given if the cause is a change in sanitation.
- The season pass cannot be transferred to another person.
- Acceptance or denial of the application is at the sole discretion of management. A reasonable amount of time must be allowed for us to process the request (at least 15 business days). This time frame applies from the receipt of all required information and/or documents.
- Credit is also given for the reloadable card deposit, if applicable.
- If an installment plan is offered, the season pass must be paid in full to apply for credit – moving or illness.
Seasonal Pass Credit Application Chart
Ticket credit
A customer can have the value of his or her daily ticket applied to the purchase of a season pass under certain conditions.
To obtain a ticket credit, the customer must go to Customer Service on the same day or at the latest the day after the ticket is used, with proof of purchase. Customers may also call Customer Service to apply the ticket credit at 1-866-276-6668 ext. 7600 and will be asked to provide proof of purchase.
The ticket credit applies to the same activity only. For example, a daily bike ticket on a bike season pass only.
Unused ticket from previous season
The resort will honor the value of an unused ticket from the previous season for a ticket of the same duration and category for the current season. The customer must pay the difference in price, if any.
Closings and compensation
Thunderstorms
In the event of a thunderstorm, the station will cease all operations for a minimum of 30 minutes after the last thunderclap. No compensatory measures are planned.
Stopping of a charilift
In the event of a temporary shutdown of a ski lift, compensatory measures may be offered to passengers depending on the duration of the shutdown. It is up to the teams on site to determine if compensation will be offered and what type of compensation will be offered, if any.
Complete closure
In the event of a complete closure of the station, compensatory measures are provided for day ticket customers. Users must go to the Versant du Lac ticket office to claim compensation, if applicable.
Partial closure
In the event of a partial closure of the station, no compensation is provided.
Early closure
When an early closure is announced, no refunds will be given on tickets. However, users must go to the Versant du Lac ticket office to claim compensation, if applicable.
CLOSINGS AND COMPENSATIONS
Thunderstorms
In the event of a storm, the station ceases all its activities for a minimum of 30 minutes after the last thunderclap. If the thunderclap occurs in the first hour of the activity, since we have to evacuate the game modules, a coupon giving the right to another visit (100%) will be given to the customer.
If the thunderclap occurs in the second hour of the activity, since we have to evacuate the game modules, a coupon giving the right to a discount (50%) for another visit will be given to the customer.
Complete closure
In the event of complete closure of the Hisséo hebertism park, a postponement will be offered to customers. Users must go to the ticket office to claim compensation, if applicable.
Partial closure
In the event of partial closure of the Hisséo hebertism park, no compensatory measures are planned.
Early closure
When an early closing is announced, no refunds are applied to tickets. However, a deferral will be offered to customers. Users must go to the ticket office to claim compensation, if applicable.
UNUSED TICKET
No refunds or credits will be given for unused tickets for Hisséo activities. If you are unable to attend your activity, you may request a postponement up to 48 hours before the date of your visit, for another date of your choice if we still have places available. No postponements will be made for the following season.