FAQ

Please note that the following information applies during the regular season. With the current situation, all the details concerning the different services of the mountain can be found in the page COVID-19 Preventive Measures.

Contact Customer Service for more information at 1 866 276-6668 ext. 7600.

  • Ski
  • Mountain biking
  • Water park

    Season passes and tickets

  • How do I purchase a season pass?

    We have several types of season passes to suit your needs and availabilities.

    There are three possibilities:

    • on the website in the Season passes section
    • by phone with Customer Service at 1-866-276-6668, ext. 7600
    • in person at the Customer Service and Rental Shop counter

    You can purchase or recharge your season pass via the website’s transactional platform. If you are not sure of your choice, don’t hesitate to contact Customer Service. We will be happy to advise you on your purchase.

  • What is the validity of my season pass?

    You can check the validity of your season pass at any time on the Season passes Validity page.

    It is important to read the exceptions (bonuses and restrictions) related to your season pass so that you don’t have any unpleasant surprises when you arrive at the mountain.

  • How do I get a day ticket?

    In order to reserve your day, you must purchase your day ticket in presale or by reloading your card via our website. To make a purchase now, click here. An inventory is available for each day of operation. Stay tuned for the on-sale availability.

    Please be aware that tickets for next week will go on sale as follows: Monday through Friday tickets will go on sale Thursday of that week. We will adjust the quantities on Monday and add the tickets for Saturday and Sunday of the current week.

    Please note that pre-sales via our transactional platform offer discounts on the regular onsite price on the day of your visit. If you plan to come several times, our season passes offer many advantages in addition to being at very competitive prices.

  • Am I entitled to discounts for the restricted periods of my season pass?

    Upon presentation of your season pass card, obtain a 25% discount on the purchase of ski tickets during the periods excluded from the season pass. These preferential rates are exclusive to the season pass holders. They cannot be transferred to a guest or family member.

  • What are the Discount Benefits?

    Each season pass gives you access to numerous discounts, either at the resort in our boutiques or with our partners. For a list of partners, please refer to the Discount Benefits section of the website.

  • Do you offer group rates?

    Special rates are available for any kind of group of more than 20 people. A reservation is required at least 24 hours in advance. For all details, please refer to the Groups and Businesses section of the website, you can also call 1-866-276-6668 ext. 2708 or write to groupe@skibromont.com.

  • Are taxes included in the rates?

    No, the rates are displayed before taxes.

  • What payment methods are accepted?

    We accept cash, Interac debit cards and credit cards such as Visa©, Mastercard© or American Express©. Amex does not work on the website nor do prepaid cards.

    You can also purchase a BME gift card in the amount of your choice and it is valid at all the mountain’s service points as well as on our transactional platform. Please note that for online purchases, the gift card must cover the entire amount of your purchase.

  • How can I get the invoice for my purchase?

    When you purchase via our website, the confirmation email is an invoice in itself. You have access to it as soon as you receive it.

    If you made your purchase by phone or at the counter (season pass only), you can contact us to request it and we will send it to you by email. To reach us: 1-866-276-6668, ext. 7600

  • How can I get a refund on my season pass?

    All our products are non-refundable and non-cashable. Please refer to the “Policies and Terms of Use” section to consult our various programs offered in this regard. You will find all the details and conditions required for any credit application.

    Please note that each file is carefully studied by our team and we will send you an answer within 15 working days.

  • How can I change the date of my presale ticket?

    If you are unable to use your ticket on the date you had planned, please contact us before 2 pm the day before your visit and we will make the change with you. You can also fill out the form (2020-2021) for this purpose and we will contact you as soon as possible.

  • How can I get help making an online purchase?

    All of our employees will be happy to guide you and help you make a transaction on our website. Do not hesitate to contact us if you have any difficulties. We are here for you!

    To reach us: 1 866 276-6668, extension 7600

  • The mountain

  • How to get there?

    Bromont, montagne d’expériences is located a few minutes from exit 78 of Highway 10 in the Eastern Townships: 150 Champlain Street in Bromont, J2L 1A2. See the map.

  • How much does parking cost?

    All parking lots are free at all times. On busy days, a shuttle bus is available from P2 to P1.*
    *Schedule subject to change.

  • What are the opening hours of the mountain?

    You can consult the mountain’s schedule at any time by consulting the Detailed Schedule page. Please note that we reserve the right to modify the hours without notice.

    Customer Service and Rentals are open every day 30 minutes before the opening of the mountain and 20 minutes after the closing of the mountain. When the mountain is closed, Customer Service is open daily from 9 am to 4 pm.*

    *Schedule subject to change.

  • Where can I find the trail map?

    Trail maps are available at Customer Service, at the Rental Shop and on the website in the Mountain Maps section.

  • Services

  • Are there any restaurants?

    There are several restaurants available on the Versant du Village side, on the lake side and at the Chalet du Sommet. For more information, please refer to the Food services section of the website.

  • Is it possible to bring food on site?

    Lunches are accepted. Several chalets are available to heat and eat your own meals. We also have several catering outlets available in the chalets.

    Please note that you cannot bring alcohol on site. If you need a little pick-me-up, the Bar La Débarque as well as the Outdoor Bar will meet your needs.

  • How can I rent equipment?

    We invite you to consult the Equipment Rental page for all rates. It is important to read the rental conditions to know all the particularities involved in an equipment rental.

    If you have any additional questions or need to make a reservation, you can reach the rental office at 1-866-276-6668, ext. 2900.

  • How do I book a lesson?

    To begin your learning or to perfect your technique, the Ski School is there for you! We offer different packages to suit your needs. See the Ski School page for all the details.

    To reach the Ski school: 1 866 276-6668, ext. 2700. To cancel a ski lesson (before 7 am on the morning of the lesson): 1-866-276-6668, ext. 2701

  • Is it possible to rent a daily locker?

    Lockers are available for daily rental to keep your valuables in a safe place.

    • $10 locker ($5 will be returned when the key is returned)
      For any questions, contact Customer Service
    • $2 locker ($2 is required for each use of the door lock)
      If you have any questions, please contact Rental/Shop.
  • Is it possible to rent a seasonal locker?

    We have close to 800 seasonal lockers available for our customers. However, priority is given to last season’s holder. You can renew in the spring (before April 30) for the following winter and keep your locker each season.

    If you still don’t have a seasonal locker, you can contact Customer Service to put your name on the waiting list. When a locker becomes available, we will contact you about renting it. There is no obligation to purchase from this list.

    You have a seasonal locker and you need to get rid of it? Before the season begins, you can contact Customer Service to obtain a refund. Once the season has started, you can apply via the Credit Application – Illness or Relocation form, and it will be evaluated according to the program criteria.

    To reach us: 1-866-276-6668, ext. 7600

  • Is daycare available?

    Drop-in daycare service is available for toddlers. It is intended for children aged 2 years and older without diapers. For more information, refer to the Daycare section of the website.

    Location : Near the Archibald Off-Piste Zone, at Versant du Village

  • To whom can I send a sponsorship request?

    Each year, Bromont, montagne d’expériences supports various organizations and causes. To request a sponsorship, you must fill out an online form.

  • Do you have any lost items?

    Please note that due to the preventive measures put in place in connection with Covid-19, only valuable items will be kept at Customer Service. Common items such as clothing are kept in a safe outside near the ticket office.

  • SnowPrks

  • When do SnowPrks open during the season?

    It all depends on the weather from one year to the next. The colder the temperature is at the beginning of the season, the faster we can snow the slopes. Normally, all SnowPrks are open in mid-January.

     

  • Are there different parks for different levels of users?

    Yes, the snow parks offered will be designed to allow users to progress. The Victoriaville, in the Mont Soleil, is intended to be an introduction park for the practice of freestyle where you will find ramp modules and a specially designed jump for progressive learning. You can also find the Calgary Snow Park which is intermediate, then Brossard and Candiac which are for the more advanced.

  • Why is there no XL module?

    The station already had an XL park in the early 2000s. However, the number of users was quite low. The station therefore favors the installation of L infrastructure to make our parks more accessible. However, some jumps offer more pronounced angles of attack and a longer landing area so that the more experienced can go for more amplitude.

  • Are the parks redesigned every year?

    Yes, with the collaboration of Today’s Park, the parks are redesigned every year using the modules we already have and adding 1 or 2 new components.

  • Is there a risk of collision in the SnowPrks?

    Anyone skiing or snowboarding in a ski resort must know the Skier’s Code and those who practice freestyle must know the Logical Style (Smart Style).

    In order to avoid potential risks, we take the following safety measures:

    • Adequate signage at the entrance of each park
    • Indication of the level of difficulty of each module

    Presence of a team of Park Rangers every day to make users aware of good freestyle practices.

     Park Rangers tous les jours pour sensibiliser les utilisateurs aux bonnes pratiques du freestyle

  • How often is park maintenance done?

    All parks are maintained mechanically and manually on a daily basis. Adjustments and/or modifications will be made on a monthly basis.

    Our Park Rangers team ensures that all facilities are safe and functional every day.

    Season passes and tickets

  • How do I get a season pass?

    We have several types of season passes to suit your needs and availabilities.

    There are three possibilities:

    • on the website in the Season passes section
    • by phone with Customer Service at 1-866-276-6668, ext. 7600
    • in person at the Customer Service and Rental Shop counter

    You can purchase or recharge your season pass via the website’s transactional platform. If you are not sure of your choice, don’t hesitate to contact Customer Service. We will be happy to advise you on your purchase.

  • How do I get a day ticket?

    In order to reserve your day, you must purchase your day ticket in presale or by reloading your card via our website. To make a purchase now, click here. An inventory is available for each day of operation.

    Please note that pre-sales via our transactional platform offer discounts on the regular onsite price on the day of your visit. If you plan to come several times, our season passes offer many advantages in addition to being at very competitive prices.

  • What are the Discount Benefits?

    Each season pass gives you access to numerous discounts, either at the resort in our boutiques or with our partners. For a list of partners, please refer to the Discount Benefits section of the website.

  • Do you offer group rates?

    Special rates are available for any kind of group of more than 20 people. A reservation is required at least 24 hours in advance. For all details, please refer to the Groups and Businesses section of the website, you can also call 1-866-276-6668 ext. 2708 or write to groupe@skibromont.com.

  • Are taxes included in the rates?

    No, the rates are displayed before taxes.

  • What payment methods are accepted?

    We accept cash, Interac debit cards and credit cards such as Visa©, Mastercard© or American Express©. Amex does not work on the website nor do prepaid cards.

    You can also purchase a BME gift card in the amount of your choice and it is valid at all the mountain’s service points as well as on our transactional platform. Please note that for online purchases, the gift card must cover the entire amount of your purchase.

  • How can I get the invoice for my purchase?

    When you purchase via our website, the confirmation email is an invoice in itself. You have access to it as soon as you receive it.

    If you made your purchase by phone or at the counter (season pass only), you can contact us to request it and we will send it to you by email. To reach us: 1-866-276-6668, ext. 7600

  • How can I get a refund on my season pass?

    All our products are non-refundable and non-cashable. Please refer to the “Policies and Terms of Use” section to consult our various programs offered in this regard. You will find all the details and conditions required for any credit application.

    Please note that each file is carefully studied by our team and we will send you an answer within 15 working days.

  • How can I change the date of my presale ticket?

    If you are unable to use your ticket on the date you had planned, please contact us before 2 pm the day before your visit and we will make the change with you. You can also fill out the form for this purpose and we will contact you as soon as possible.

  • How can I get help making an online purchase?

    All of our employees will be happy to guide you and help you make a transaction on our website. Do not hesitate to contact us if you have any difficulties. We are here for you!

    To reach us: 1 866 276-6668, extension 7600

  • The mountain

  • How to get there?

    Bromont, montagne d’expériences is located a few minutes from exit 78 of Highway 10 in the Eastern Townships: 150 Champlain Street in Bromont, J2L 1A2. See the map.

  • How much does parking cost?

    All parking lots are free at all times.

  • What are the opening hours of the mountain?

    You can consult the mountain’s schedule at any time by consulting the Detailed Schedule page. Please note that we reserve the right to modify the hours without notice.

    Customer Service and Rentals are open every day 30 minutes before the opening of the mountain and 20 minutes after the closing of the mountain. When the mountain is closed, Customer Service is open daily from 9 am to 4 pm.*

    *Schedule subject to change.

  • Where can I find a map of the Water Park and hiking trails?

    Water Park and hiking trails maps are available at Customer Service, at the Rental Shop and on the website in the Mountain Maps section.

  • Weather conditions

  • Is the Water Park open even if it rains?

    If you are unsure, check out our various platforms: Facebook and the website or contact Customer Service at 1-866-276-6668 ext. 7600.

  • What happens if it rains during the day?

    Rain does not affect Water Park operations or swimming conditions as the pools are heated to a comfortable 80°F. In the event of a thunderstorm, the attractions close for 30 minutes after each thunderclap to ensure the safety of bathers.

  • Is a refund possible during bad weather conditions?

    No. The weather is out of our control and no refunds are given in this situation.

  • Access to the site

  • Do I have to pay to enter the Water Park, even if I don't want to do the activities?

    There are two different rates for the Water Park and the Mountain Activities, whether you are a swimmer or a guide. It is still possible to access only the food and beverage points at the bottom of the mountain and hike to the top for free.

  • Can I leave the Water Park and return during the day?

    By keeping your bracelet on your wrist all day, you can move around inside and outside the Water Park as you please.

  • Can I bring food or alcohol onsite?

    Lunches and coolers are accepted. For safety reasons, glass containers and barbecues are not allowed on site. You may not bring your own alcohol on site, but we do sell it at our various food outlets.

  • Can I bring a chair, inflatables and balloons?

    The only items accepted are folding chairs and umbrellas.

    Please note: Floating mattresses and inflatable balls are not permitted in the Water Park.

  • Water Park

  • What activities can my child do?

    The Water Park offers activities for all ages and sizes. See the map.

  • What is the height requirement for the slides?

    For safety reasons, some slides require a minimum height of 1.07 m, 1.32 m and others 1.37 m.

  • Can my child wear arm floats, a buoy or a flotation device?

    No. Flotation devices are permitted in specific areas that are marked. Tubes and inflatables are not permitted at any time during the activities.

  • Is it mandatory to wear a bathing suit?

    No. Only appropriate and properly worn swimwear is allowed on site. For example, rash guards, short shorts and small skirts are allowed (swimsuit material), but be aware that they can slow down the descent in the slides. Tanga style swimwear is not allowed. See more details here.

  • Mountain Activities

  • What are the Mountain Activities?

    Gondola ride, climbing wall, slackline park, alpine luge, Disc golf, Trampo-bungee and hiking trails*.

    *Gondola ride available on Fridays, Saturdays and Sundays. Chairlift ride available every day. It is mandatory to have closed shoes or closed sandals to do Mountain Activities.

  • Are these activities included with my daily access to the Water Park?

    Mountain activities are included in the season pass only. You can add this option when you purchase your ticket or have it added at the ticket office the day of your visit.

  • What are the restrictions for mountain activities?

    Some activities require closed shoes and clothing. See all the rules here:

  • Services

  • Are there any restaurants?

    There are several restaurants available on the Versant du Village side, on the lake side and at the Chalet du Sommet. For more information, please refer to the Fofood services section of the website.

  • Is it possible to bring food on site?

    Lunches are accepted. Several chalets are available to heat and eat your own meals. We also have several catering outlets available in the chalets.

    Please note that you cannot bring alcohol on site. If you need a little pick-me-up, the Olé! Olé! Bar will meet your needs.

  • Is it possible to rent a daily locker?

    Lockers are available for daily rental to keep your valuables in a safe place. Come to the L’Appât kiosk, near the Îles aux aventuriers, to rent them.

    • $10 locker ($4 will be returned when the key is returned)
    • $2 locker ($2 is required for each use of the door lock)
  • Do you have flotation devices for children?

    We have a limited number of life jackets available for loan in case you forget, for a $20 deposit.

  • To whom can I send a sponsorship request?

    Each year, Bromont, montagne d’expériences supports various organizations and causes. To request a sponsorship, you must fill out an online form.

  • Do you have any lost items?

    Please note that due to the preventive measures put in place in connection with Covid-19, only valuable items will be kept at Customer Service. Common items such as clothing are kept in a safe outside near the ticket office.

    Season passes and tickets

  • How do I get a season pass?

    We have several season passes to suit your needs and availabilities.

    There are three possibilities:

    • on the website in the Season passes section
    • by phone with Customer Service at 1 866 276-6668 ext. 7600
    • in person at the Customer Service and Rental Shop counter

    You can purchase or recharge your season pass via the transactional platform of the website. If you are not sure of your choice, don’t hesitate to contact Customer Service. We will be happy to advise you on your purchase.

  • How do I get a day ticket?

    In order to reserve your day, you must purchase your day ticket in presale or by reloading your card via our website. To make a purchase now, click here. An inventory is available for each day of operation.

    Please note that pre-sales via our transactional platform offer discounts on the regular onsite price on the day of your visit. If you plan to come several times, our season passes offer many advantages in addition to being at very competitive prices.

  • What are the Discount Benefits?

    Each season pass gives you access to numerous discounts, either at the resort in our boutiques or with our partners. For a list of partners, please refer to the Discount Benefits section of the website.

  • Do you offer group rates?

    Special rates are available for any kind of group of more than 20 people. A reservation is required at least 24 hours in advance. For all details, please refer to the Groups and Businesses section of the website, you can also call 1-866-276-6668 ext. 2708 or write to groupe@skibromont.com.

  • Are taxes included in the rates?

    No, the rates are displayed before taxes.

  • What payment methods are accepted?

    We accept cash, Interac debit cards and credit cards such as Visa©, Mastercard© or American Express©. Amex does not work on the website nor do prepaid cards.

    You can also purchase a BME gift card in the amount of your choice and it is valid at all the mountain’s service points as well as on our transactional platform. Please note that for online purchases, the gift card must cover the entire amount of your purchase.

  • How can I get the invoice for my purchase?

    When you purchase via our website, the confirmation email is an invoice in itself. You have access to it as soon as you receive it.

    If you made your purchase by phone or at the counter (season pass only), you can contact us to request it and we will send it to you by email. To reach us: 1-866-276-6668, ext. 7600

  • How can I get a refund on my season pass?

    All our products are non-refundable and non-cashable. Please refer to the “Policies and Terms of Use” section to consult our various programs offered in this regard. You will find all the details and conditions required for any credit application.

    Please note that each file is carefully studied by our team and we will send you an answer within 15 working days.

  • How can I change the date of my presale ticket?

    If you are unable to use your ticket on the date you had planned, please contact us before 2 pm the day before your visit and we will make the change with you. You can also fill out the form for this purpose and we will contact you as soon as possible.

  • How can I get help making an online purchase?

    All of our employees will be happy to guide you and help you make a transaction on our website. Do not hesitate to contact us if you have any difficulties. We are here for you!

    To reach us: 1 866 276-6668, extension 7600

  • The mountain

  • How getting here?

    Bromont, montagne d’expériences is located a few minutes from exit 78 of Highway 10 in the Eastern Townships: 150 Champlain Street in Bromont, J2L 1A2. See the map.

  • How much does parking cost?

    All parking lots are free at all times.

  • What are the opening hours of the mountain?

    You can consult the mountain’s schedule at any time by consulting the Detailed Schedule page. Please note that we reserve the right to modify the hours without notice.

    Customer Service and Rentals are open every day 30 minutes before the opening of the mountain and 20 minutes after the closing of the mountain. When the mountain is closed, Customer Service is open daily from 9 am to 4 pm.*

    *Schedule subject to change.

  • Where can I find the trail map?

    Trail maps are available at Customer Service, at the Rental Shop and on the website in the Mountain Maps section.

  • Weather conditions

  • What happens if it rains during the day?

    Generally speaking, a little rain does not affect mountain biking operations. In the event of rain or thunderstorms, trail closures may be announced to limit the effects of erosion exacerbated by rainfall.

    If you are unsure, check out our various platforms: Facebook and the website or contact Customer Service at 1-866-276-6668 ext. 7600.

  • Is a refund possible during bad weather conditions?

    No. The weather is out of our control and no refunds are given in this situation.

  • Access to the site

  • Is the multi-use trail system still accessible?

    This network is managed by Les Amis des Sentiers. These trails are owned by the town and Parc des Sommets. In Bromont, montagne d’expériences, enjoy the network of bike trails, including downhill and enduro routes, with a day ticket or a season pass. Access for hiking and trail running is free.

  • Do I have to wear a helmet?

    Helmets must be worn on all mountain bike trails. Wearing long clothing, closed shoes and full protection (knees, elbows, etc.) is also strongly recommended.

  • If I have a mountain bike ticket, do I have access to the Water Park?

    A daily mountain bike ticket allows access to the Water Park for a small additional fee. Ask at the Ticket Booth for more information!

  • What are the minimum age and height requirements to access the trails or to rent a mountain bike?

    There is officially no age limit for mountain biking. However, it is important to make sure that children use a bike that is appropriate for their size.

  • Are child seats allowed on bicycles?
    No, for safety reasons no child seats are allowed on the bikes.
  • Services

  • Are there any restaurants?

    There are several restaurants available on the Versant du Village side, on the lake side and at the Chalet du Sommet. For more information, please refer to the Food services section of the website.

  • Is it possible to bring food on site?

    Lunches are accepted. Several chalets are available to heat and eat your own meals. We also have several catering outlets available in the chalets.

    Please note that you cannot bring alcohol on site. If you need a little pick-me-up, the Olé! Olé! Bar will meet your needs.

  • How can I rent equipment?

    We invite you to consult the Equipment Rental page for all rates. It is important to read the rental conditions to know all the particularities involved in an equipment rental.

    If you have any additional questions or need to make a reservation, you can reach the rental office at 1-866-276-6668, ext. 2900.

  • How to book a lesson?

    To begin your learning or to perfect your technique, the Bike School is there for you. In partnership with the rental department, we offer several formulas that will allow you to satisfy your desire to learn. All the details can be found on the Bike School page.

    For more information or to reserve a course, contact the Rental Shop at 1 866-276-6668, extension 2900.

  • Is it possible to rent a daily locker?

    Lockers are available for daily rental to keep your valuables in a safe place. Come to the L’Appât kiosk, near the Îles aux aventuriers, to rent them.

    • $10 locker ($4 will be returned when the key is returned)
    • $2 locker ($2 is required for each use of the door lock)
  • Are there bike wash stations on site?

    Bike wash stations are available free of charge in parking lots P1 (Versant du Village) and P5 (Versant du Lac).

    Location: Near the drop-off areas

  • To whom can I send a sponsorship request?

    Each year, Bromont, montagne d’expériences supports various organizations and causes. To request a sponsorship, you must fill out an online form.

  • Do you have any lost items?

    Please note that due to the preventive measures put in place in connection with Covid-19, only valuable items will be kept at Customer Service. Common items such as clothing are kept in a safe outside near the ticket office.