FAQ

It applies to Anytime Individual, Anytime Family, Zenith, Almost Anytime, Weekdays Max and 7-Night season passes. The offer is for canadian residents only.

If you have any questions regarding your purchase or transaction, please contact Customer Service via our website or by phone at 1-866-276-6668 ext. 7600. Please note that our agents are unable to take payment information over the phone, but will try to help you by reviewing the problem you are experiencing.

APRs may range from 0% to 31.99% and are based on a number of factors including your consumer credit information, purchase details, current loan activity, and more.

As soon as the merchant has processed your purchase, you’ll be able to receive it and use it, even before you’ve finished making your loan payments. You can pick up your pass at the pick up boxes terminals located at Versant du Village, Versant du Lac or in parking lot P4.

No, it is not possible to use a prepaid credit card to pay by installments.

No, it is not possible to use a gift card to pay by installments.

Payment by instalments is available on new season pass purchase and on reload season pass. To recharge, you must have an RFID card in hand.

In order to make a payment, sign in to your account at pay.uplift.com and click on the Account tab. Under Manage Payment Methods, you can edit an existing payment method or add a new one. It won’t affect your season pass.

You can read our Privacy Policy and Terms of Use.

In order to reserve your day, you must purchase your day ticket in presale or by reloading your card via our website. To make a purchase now, click here.

Please note that pre-sale tickets purchased via our transactional platform offer discounts on the regular on-site rate. Get a special rate when you buy a ticket at least the day before your visit. If you plan to come several times, our season passes offer many advantages in addition to being very competitively priced.

Pick up boxes are located at Versant du Village, Versant du Lac and P4. Buy a ticket online, collect your reusable card without going through the Ticket Booth, and head straight for the lifts. Explanatory video and details here

We have several types of season passes to suit your needs and availabilities.

There are three ways to buy it:

• on the website in the Season passes section
• by phone with Customer Service at 1-866-276-6668, ext. 7600
• in person at the Customer Service and Rental Shop counter

You have the possibility to buy or recharge (with the new 2022-23 card only) your season pass via the transactional platform of the website. If you are not sure of your choice, don’t hesitate to contact Customer Service. We will be happy to advise you on your purchase.

You can check the validity of your season pass at any time on the Season passes Validity page.

It is important to read the exceptions (bonuses and restrictions) related to your season pass so that you don’t have any unpleasant surprises when you arrive at the mountain.

Upon presentation of your season pass holder card, obtain a 25% discount on the purchase of ski tickets during periods excluded from the season pass. These preferential rates are exclusive to the season pass holder. They cannot, under any circumstances, be transferred to a guest or family member. Please go to the Ticket Office to take advantage of them.

Each season pass gives you access to numerous discounts, either at the resort in our boutiques or with our partners. For a list of partners, please refer to the Discount Benefits section of the website.

Special rates are available for any kind of group of more than 20 people. A reservation is required at least 72 hours in advance. For all details, please refer to the Groups and Businesses section of the website, you can also call 1-866-276-6668 ext. 2708 or write to groupe@skibromont.com.

No, the rates are displayed before taxes.

We accept Interac debit cards and credit cards such as Visa©, Mastercard© or American Express©. Amex does not work on the website nor do prepaid cards.

You can also purchase a BME gift card in the amount of your choice. It is valid at all the mountain’s points of service as well as on our transactional platform.

When you make a purchase via our website, the confirmation e-mail constitutes an invoice in itself. You therefore have access to it as soon as you receive it.

If you made your purchase by phone, the agent will send you the invoice by e-mail (season pass only).

For purchases made at the counter, you will have 2 options: receive the invoice on paper or by e-mail.

You can contact us to request an invoice, and we’ll send it to you by e-mail. To reach us: 1 866 276-6668, ext. 7600

All our products are non-refundable and non-cashable. Please refer to the “Policies and Terms of Use” section to consult our various programs offered in this regard. You will find all the details and conditions required for any credit application.

You should know that each file is carefully studied by our team. An answer will be sent to you within 15 working days.

All of our employees will be happy to guide you and help you make a transaction on our website. Do not hesitate to contact us if you have any difficulties. We are here for you!

Write to us

Call us: 1 866 276-6668, extension 7600

Season passes cannot be shared between several people. Only one user per season pass.

Alpine touring is not included in your season ticket. You can buy a day ticket or a season ticket on our website or at the Ticket Booth.

Bromont, montagne d’expériences is located a few minutes from exit 78 of Highway 10 in the Eastern Townships: 150 Champlain Street in Bromont, J2L 1A2. See the map.

All parking lots are free of charge at all times. On busy days, a shuttle bus runs from P4 to P1. The shuttle runs only when P4 is open. Check the website or mobile app to find out when it’s open.

We invite you to download the Bromont Montagne mobile app for full details of opening hours and other resort information. You can also consult the mountain, slope and lift schedules at any time by visiting the Detailed Schedule page on our website. We reserve the right to make changes without notice.

Customer Service and Rentals are open every day from 30 minutes before the mountain opens until it closes. When the mountain is closed, Customer Service is open daily from 9 a.m. to 4 p.m.

Trail maps are available at Customer Service, at the Rental Shop and on the website in the Mountain Maps section.

Yes, carpets A, B and C are available for free.

No. Baby carriers are not allowed due to potential risks.

To ensure safety on the slopes, the equipment used must meet the following criteria:

• Have metal edges on both sides.
• Be equipped with a distinct binding.
• Have a retention system in case of release or detachment.

Several food services are available at Versant du Village, Versant du Lac and Chalet du Sommet. For more information, visit the Food services of our website.

Lunches are accepted except in the Chalet du Sommet and the Refuge in the Chalet du Village. A number of microwaves are available in some chalets to heat up and consume your meals. We also have several catering outlets available in these chalets.

Please note that you cannot bring alcohol onto the site. If you need a little pick-me-up, the Bistro-bar La Débarque will meet your needs.

We invite you to consult the Equipment Rental page for all rates. It is important to read the rental conditions to know all the particularities involved in an equipment rental.

To begin your learning or to perfect your technique, the ski school is there for you! Discover the Ski School page for all the details.

Lockers are available for daily rental to keep your valuables in a safe place.

CHALET SOLEIL

• Electronic lockers with code
  • Payment directly at the locker with credit or debit card only
  • If you have any questions, please contact Customer Service

CHALET DU VILLAGE

• Electronic lockers with code
  • Payment at locker directly with credit or debit card only
  • For any questions, contact Customer Service

We have close to 800 seasonal lockers available for our customers. Priority remains with the last season’s holder. They must renew their locker rental before April 30th of the current season to keep their locker for the next season.

• Presale until April 15, 2025: $330 +t.
• Regular rate from April 16, 2025: $360 +t.

You have a seasonal locker and you have to give it up? Before the season begins, you can contact Customer Service for a refund. Once the season has started, you can apply via the Credit request – Moving or Illness form and it will be evaluated according to the program criteria.

If you still do not have a seasonal locker, you can contact Customer Service to put your name on the waiting list. When a locker becomes available, we will contact you about renting it. There is no obligation to purchase from this list.

To reach us: 1-866-276-6668, ext. 7600

Each year, Bromont, montagne d’expériences supports various organizations and causes. To request a sponsorship, you must fill out an online form.

Only valuables will be kept at Customer Service. Items for everyday use such as clothing are kept in a safe outside near the Versant du Village Ticket Booth.

No, there are no drop-in services available.

Bromont, montagne d’expériences is implementing a new measure to prevent season pass fraud. To do this, please complete your customer profile by uploading your photo. This step is mandatory, and starting at the beginning of the season, checks will be conducted at the lifts.

Download your photo in 3 easy steps:

1. Log into your customer profile.
2. Choose your preferred option: Take a photo or Upload a photo.
   Attention! Your photo must be passport-style.
3. Save.

That’s it!

In November 2021, management decided to take a more formal approach and to frame it within the framework of a strategic plan, from which a sustainable development action plan would emerge. This process has been carried out in collaboration with stakeholders, to ensure that the result corresponds to their expectations and aspirations, and several consultation processes have been carried out.

Employees, interest groups and customers contributed to the consultations by taking part in focus groups and responding to online surveys between February and April 2022.

The most inspiring success stories for our employees are: inclusive hiring with Pleins Rayons; annual tree planting and reforestation; and the presentation of shows by regional artists and produced in collaboration with our local suppliers.

We invite you to discover the 5 axes that will guide the choice of our actions by following this link: https://www.bromontmontagne.com/en/sustainable-development/

It all depends on the weather from one year to the next. The colder the temperature is at the beginning of the season, the faster we can snow the slopes. Normally, all SnowPrks are open in mid-January.

Yes, the snow parks we offer are designed to help you progress. Discover our 8 snow parks on the ski map.

The station already had an XL park in the early 2000s. However, the number of users was quite low. The station therefore favors the installation of L infrastructure to make our parks more accessible. However, some jumps offer more pronounced angles of attack and a longer landing area so that the more experienced can go for more amplitude.

Yes, with the collaboration of Today’s Park, the parks are redesigned every year using the modules we already have and adding 1 or 2 new components.

Anyone skiing or snowboarding in a ski resort must know the Skier’s Code and those who practice freestyle must know the Logical Style (Smart Style).

In order to avoid potential risks, we take the following safety measures:

• Adequate signage at the entrance of each park
• Indication of the level of difficulty of each module

Presence of a team of Park Rangers every day to make users aware of good freestyle practices.

 Park Rangers tous les jours pour sensibiliser les utilisateurs aux bonnes pratiques du freestyle

All parks are maintained mechanically and manually on a daily basis. Adjustments and/or modifications will be made on a monthly basis.

Our Park Rangers team ensures that all facilities are safe and functional every day.

There are three possibilities:

• on the website in the Season passes section
• by phone with Customer Service at 1-866-276-6668, ext. 7600
• in person at the Ticket Booth

If you are not sure of your choice, don’t hesitate to contact Customer Service. We will be happy to advise you on your purchase.

Please note that reloading is available at the time of purchase on our website. You’ll be able to pick up your season pass at the pick-up box, so you can enjoy your activities more quickly.

In order to reserve your day, you must purchase your day ticket via our website. To make a purchase now, click here. You can also come in person at the Versant du Village Ticket Booth.

Note that the pre-sale purchase via our transactional platform offers discounts on the regular onsite rate on the day of your visit. If you plan to come several times, our season passes offer many advantages in addition to being at very competitive prices.

The pre-sale price is valid until midnight on the day before your visit.

Following your online purchase, you will receive a confirmation e-mail. In this e-mail, you’ll find a barcode that you can scan at one of our pick-up box. The terminal will then issue your card.

• If you bought your season pass by phone, you’ll need to go to the Versant du Village Ticket Booth.
• If you have a combo Water Park season pass purchased from Granby Zoo, you will also need to go to the Versant du Village Ticket Booth.

Each season pass gives you access to numerous discounts, either at the resort in our boutiques or with our partners. For a list of partners, please refer to the Discount Benefits section of the website.

Special rates are available for any kind of group of more than 20 people. For all details, please refer to the Groups and Businesses section of the website, you can also call 1-866-276-6668 ext. 2708 or write to groupe@skibromont.com.

No, the rates are displayed before taxes.

We accept Interac debit cards and credit cards such as Visa©, Mastercard©, and American Express©, as well as BME gift cards and cash (only at one Ticket Booth on the Village side and at the information kiosk located at the Water Park). Please note that American Express, prepaid cards, and international credit cards do not work for online purchases.

You can also purchase a BME gift card in the amount of your choice. It is valid at all service points on the mountain as well as on our online platform.

When you purchase via our website, the confirmation email is an invoice in itself. You have access to it as soon as you receive it.

If you made your purchase by phone or at the counter (season pass only), you can contact us to request it and we will send it to you by email. To reach us: 1-866-276-6668, ext. 7600

All our products are non-refundable and non-cashable. Please refer to the “Policies and Terms of Use” section to consult our various programs offered in this regard. You will find all the details and conditions required for any credit application.

Please note that each file is carefully studied by our team and we will send you an answer within 15 working days.

Since you bought a fixed date ticket, you don’t need to do anything for the time being. We’ll honor the value of your ticket on your next visit. This means that we will credit the value of the unused ticket and resell you a ticket at the regular window rate. No refunds.

All our staff will be happy to guide you and help you make a transaction on our website. Don’t hesitate to contact us if you encounter any difficulties. We’re here for you!

To reach us: 1 866 276-6668, ext. 7600

Bromont, montagne d’expériences is located a few minutes from exit 78 of Highway 10 in the Eastern Townships: 150 Champlain Street in Bromont, J2L 1A2. See the map.

All parking lots are free at all times.

You can consult the schedule of the Water Park, the various activities such as Hisséo, the different mountainsides and lifts at any time by consulting the Detailed schedule page. We reserve the right to make changes without notice.

Customer Service is open every day 30 minutes before the opening of the mountain. When the mountain is closed, Customer Service is open daily from 9 am to 4 pm.*

*Schedule subject to change.

The Water Park map and the hiking trails map are available on the website in the Mountain Maps section.

Rain or shine, the Water park is open. Only thunderstorms affect our operations. Before coming, we invite you to consult our various platforms: Facebook and the website or contact Customer Service at 1 866-276-6668 ext. 7600.

Rain does not affect Water Park operations or swimming conditions as the pools are heated to a comfortable 80°F. In the event of a thunderstorm, the attractions close for 30 minutes after each thunderclap to ensure the safety of bathers.

No. The weather is out of our control and no refunds are given in this situation.

By keeping your bracelet on your wrist all day, you can move around inside and outside the Water Park as you please.

Lunches and coolers are accepted. For safety reasons, glass containers and barbecues are not allowed on site. You may not bring your own alcohol on site, but we do sell it at our various food outlets.

The only items accepted are folding chairs and umbrellas.

Please note: Floating mattresses and inflatable balls are not permitted in the Water Park.

Yes, you must purchase a ticket or season pass to access the Water Park and Mountain Activities, whether you are a bather or a guide.

The Water Park offers activities for all ages and sizes. See the map.

For safety reasons, some activities require a minimum height of 1.07m and others may require a minimum height of 1.32m and also 1.37m. Please refer to the indications at the entrance of each activity to respect the height requirements. Measuring stations are also available on site. For more details, consult our Water park map.

No. Flotation devices are permitted in specific areas that are marked. Tubes and inflatables are not permitted at any time during the activities.

Only appropriate and properly worn swimwear is allowed on site. For example, rash guards, shorts (swimsuit material) and small skirts (swimsuit material) are allowed, but be aware that they may slow down the descent into the water. Tanga style swimwear is not allowed. See more details here.

Gondola rides, climbing wall, slackline park, alpine luge, disc golf, trampo-bungee and hiking trails*. We also have a Hisséo hebertism course ($).

*Gondola ride available Saturdays and Sundays. Chairlift ride available every day. It is mandatory to have closed shoes or closed sandals to do the mountain activities.

Forgot your shoes? No problem! You can rent them for the day directly from our information booth in the center of the Water Park.

Yes, Mountain Activities, with the exception of Hisséo, are included with the purchase of a daily ticket.

Some activities require closed shoes and clothing. See all the rules here:

• Trampo-bungee
• Slackline Park
• Climbing wall
• Disc golf
• Hisséo ($)

See Water Park and Mountain Activities map

Hisséo is an aerial hebertism course available as a supplement to your Water Park daily ticket. You can also add it to your season pass, or buy a ticket just for this activity.

Hisséo is open Fridays, Saturdays, Sundays and public holidays. The activity is by reservation only, and places are limited. See the detailed schedule for full details.

Several food and beverage outlets are available at the bottom of Versant du Village and Versant du Lac. For more information, please refer to the Food services section of our website.

Lockers are available (at Versant du Village only) for daily rental, so you can leave your valuables in a safe place. Just go to the information booth on the main plateau to rent one.

2 types of lockers available:

• 15$ lockers (No deposit required. A $10 fee applies if the key is lost or not returned).
• Electronic lockers at $15 (payment by credit card only)

Every year, Bromont, montagne d’expériences supports various organizations and causes. To request a sponsorship, please fill out our online form.

Yes. Only valuable items are kept at Customer Service, for example, protection wallet, passport, ID, keys, cell phone, camera, etc. For verification by Customer Service of an item of value, it is necessary to fill out the form provided for this purpose.

Items of everyday use such as clothing or towels are deposited in a box outside, near the Versant du Village Ticket Booth.

Unclaimed items
Lost items of common use and unclaimed reusable valuables are given to local organizations after a reasonable period of time.

Valuables with personal information will be destroyed or turned over to the provincial or federal government (health card or passport) and unclaimed electronic devices will be returned to designated drop-off locations at the end of the season. Only debit and credit cards are destroyed after 24 hours.

It’s an aerial hebertism structure that integrates various courses combining agility and balance games. The circuits come in a range of heights and levels of difficulty, so children and thrill-seekers alike can enjoy them. 10 games on each level (40), pole games, zip lines and more await you.

Yes, reservations are required for this activity, as places are limited. You must contact us before 11 AM on the day of your visit to reserve your spot. Reservations are made on a first-come, first-served basis. To make a reservation: 450-534-2200, extension 7600.

Payment is required at the time of booking, either online or by phone, using a credit card. You can make your purchase and complete your reservation here.

To access the course, you must have signed the Risk Acceptance Form either at the time of purchase or on-site on the day of your visit.

To reserve your spot, you must contact us before 11 AM on the day of your visit. Reservations are taken on a first-come, first-served basis. To reach us: 450-534-2200, extension 7600.

One reservation per day per season pass holder, subject to availability. The member must complete their visit before making another reservation.

The activity lasts approximately 2 hours, including training time. You should plan to arrive at least 15 minutes before your reservation time. Present your proof of reservation at the waterpark entrance and proceed to the Hisséo gatehouse. An attendant will give you your coupon to enter the module and ask you to sign your Risk Acceptance Form if you haven’t already done so.

This activity does not require a specific age, but rather a height with arms outstretched:

• The minimum height required is 1 m 57, arms outstretched, for levels 1 and 2.
• The minimum height required is 1 m 73, arms outstretched, for levels 3 and 4.

Parents not wishing to take part in the activity may accompany their children from the ground free of charge, but must remain in the designated area and wear a helmet. Note that baby carriers are strictly forbidden, as are all other objects on the courses.

Yes, it is!

We use the Smart Belay system from Edelrid. This double hook system holds the participant at all times by at least one hook. Both hooks can never be opened at the same time. A guide ensures that each participant’s hooks are securely fastened at the entrance of the module. Participants cannot unhook until they reach the exit and touch the ground.

In addition, each staff member is trained to rescue participants in case of an emergency.
If there is a problem or an emergency during the course, one of our team members can quickly intervene at any time.

For safety reasons and considering the limits imposed by engineering and equipment, the maximum weight is 250 pounds in the aerial courses.

You must wear comfortable sportswear: pants or shorts, long-sleeved shirt, t-shirt, etc.

• Sneakers are required; no sandals or flipflops will be allowed in the activities.
• Long hair must be tied back.
• Gloves are not required but are strongly recommended.
• As the activity can be done rain or shine, in case of rain, please plan your clothing accordingly.
• Although we are a water park, it is forbidden to wear a bathing suit for the activity.

All the equipment you need to participate in the activity is provided. In addition to comfortable clothing, we suggest that you bring a bottle of water, gloves, mosquito repellent and sunscreen.

No. For everyone’s safety, no objects are allowed on the aerial courses.

Yes! You’re welcome to bring your own lunch and snacks, which can be enjoyed in the designated picnic area. Don’t forget to bring a water bottle! Since we are located within a water park, glass containers and alcohol are not permitted.

You can also take advantage of the various food options available on-site at the Water Park.

All of our visitors must fill out a Risk Acceptance Form before participating in any activity. It provides information about the physical and psychological requirements, as well as the potential risks associated with the activity. We recommend reviewing it before your arrival to save time on site. You can complete and sign it when making your reservation or upon arrival at the Hisséo check-in booth.

No. A guide will give you an initiation session. They will explain the safety rules and the functioning of the equipment and will then take you through an initiation course. Once you know the rules, you will be able to move around the courses independently, with the guides supervising you on the ground or in the courses.

Activities take place even in the rain and remain just as safe. However, in case of lightning, thunderstorms or strong winds, the aerial park will close for a period of 30 minutes following the last thunderclap. Activities will resume as normal thereafter. See our Policies and general terms section for more details.

Hisséo is open Fridays, Saturdays, Sundays and holidays from June 21 to August 24, 2025. In the fall, the activity is open on Saturdays, Sundays and holidays from August 30 to October 13, 2025. Consult the detailed schedule here.

No refunds or credits for unused tickets for Hisséo activity. If you are unable to attend your activity, you may request a postponement up to 48 hours before the date of your visit, for another date of your choice if we still have places available. No postponements will be made for the following season.

Season pass holders: Please let us know if you are unable to attend, so that someone else can enjoy the activity.

No. Gondola rides are only available on the Versant du Village side, with the Directe lift operating on weekdays and the Express du Village on weekends. No gondola rides are available on the Versant du Lac side.

No. The ski season pass is valid only from the opening of the winter season. However, you will benefit from a 50% discount on the purchase of your ride ticket during the summer season.

Only Water Park season pass holders purchased before April 15 have free access to the gondola ride during the fall season. For other season pass holders, the ride is available at a 50% discount off the regular window rate.

Yes. You can use your Mountain Bike season pass for a gondola ride.

No. Dogs are not allowed in the gondolas. Only assistance dogs are allowed.

Yes, you can take the gondola with a baby stroller.

Yes, the Express du Village lift is accessible to people with reduced mobility.

Gondola rides are only available via the Village Express throughout the autumn. However, during the summer, the chairlift rides are available from Monday to Thursday and in gondolas on weekends and public holidays.

A gondola lift can seat up to 8 people.

No. Eating, drinking and smoking are forbidden inside the gondolas for health and hygiene reasons.