Preventive measures COVID-19

  • Ski
  • Mountain bike
  • Water Park

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Last update : September, 24, 2020

2020-2021 ski season

An offer adapted to the new reality

Bromont, montagne d’expériences is preparing its ski season by working closely with the Association des stations de ski du Québec (ASSQ) and public authorities to put in place effective preventive and sanitary measures and thus limit the risk of spreading COVID-19.

Pending the publication of the plan approved by Public Health, the station is already announcing certain actions that have been put in place for the winter.

 

Priority to members / Limited tickets
Season pass holders will have priority access to the trails. The number of tickets available per day will therefore be limited to avoid excessive traffic on the site. Also, tickets will be available online only.

 

Beginning of the 2020-2021 season
The station plans to open on Saturday, December 5, 2020. However, this date may be revised depending on weather conditions.

 

Schedule
The resort has decided to review the opening hours of some mountainsides and lifts. This measure will make it possible to focus maintenance efforts on slopes in operation and to ensure the quality of conditions on open trails.

 

Chalet capacity
The number of seats in the chalets will be reduced to maintain social distancing. The station will follow government requirements for indoor public spaces. To compensate, outdoor spaces will be created to provide more rest areas.

 

Personal belongings in the chalets
To reduce the risk of spreading the virus, to facilitate the cleaning of tables and chairs in the chalets and to avoid monopolizing seating, it will now be forbidden to leave your personal belongings in the chalets. Be prepared when you arrive at the station. Put on your boots from your vehicle and leave your belongings there. You will always have access to them.

 

Daily locker rental
It will not be possible to rent daily lockers this year.

 

Food services
Our restaurants will be open. However, the food offer will be revised to simplify service and avoid the handling of service utensils by customers. It is planned to add outdoor service areas to complete the station’s offer.

 

Rental Shop, Repair Shot, Boutique
These services will be available this winter, depending on the resort’s opening hours. Measures will be in place to limit contact and distance.

 

Drop-in daycare
The daycare will be closed for the season.

 

Wearing of the mask
Wearing a mask will be mandatory in all interior spaces.

 

Online purchase and mailing
In anticipation of your visit, get your access on the mountain’s website.

  • Reload: In this period when contacts must be limited, reloading a card is strongly suggested. Reload it online for direct access to the trails.
  • New client? Mailing service is available. You will be able to receive your season pass by mail, avoid having to go to Customer Service and have direct access to the trails.

 

Usual measures
All the usual rules of distancing and hygiene apply:

  • Respect a distance of 2 meters between each individual.
  • Wash hands with soapy water frequently.
  • Cover nose and mouth with an elbow to cough and sneeze.
  • Throw away tissues immediately after use and wash hands.

 

Symptoms of COVID
The precious collaboration of the clientele is requested to make the station a safe place. Avoid coming to the mountain if you have symptoms reminiscent of those of COVID-19.

 

The station is committed to taking all necessary precautions to ensure the health and safety of its clientele and staff. It will comply with each of the requirements set out in the health plan to be unveiled shortly. The measures described above are therefore subject to change. Check the page regularly for updates.

Secure policies

Find out about the new policies that allow you to ensure your ski season.

Guaranteed season program

To reduce the uncertainty of the current situation and to allow you to take advantage of the best rates of the season, the Guaranteed Season program has been set up. You change your mind after purchasing and don’t want to ski for the upcoming season? No problem. The program allows you to :

  • Postpone their season pass to the 2021–22 season at no additional cost and with no rate increase;
    OR
  • Request a full refund of their season pass.

The request must be made between October 1 and December 4, 2020.

Interrupted Season Program

In the event of a government decree requiring the closure of the ski area in the middle of the season, members will be able to request a credit or refund. The amount given back will be determined based on the date of the interruption and the number of visits to the mountain.

Payment plan

To allow everyone to enjoy the fresh air of winter and to accommodate those who have a more unstable financial reality these days, the resort offers to pay the season pass in more than one instalment.

With the government authorization, the mountain bike season is open since May 22nd. We invite you to read the details below.

Caution! Anyone who does not respect these guidelines could be banned from the site for the rest of the season.

The health instructions repeated by the Government apply:

  • Wear a face covering in the indoor common areas (toilets, chalets, restaurants…) – Mandatory for everyone aged 10 and over.
  • Respect a distance of 2 meters between each individual.
  • Wash hands with soap and water frequently.
  • Cover your nose and mouth with your elbow when coughing and sneezing.
  • Throw away tissues immediately after use and wash your hands.
  • No one is allowed to visit the station with symptoms similar to those of COVID-19.

 

The client must:

  • Favor reload on the Web to purchase tickets or a season pass if they already have a reloadable card.
  • Wash their hands before:
    • each ascent and when arriving at the summit;
    • going to the ticket booth;
    • visiting eating areas;
    • entering the Rental Centre;
    • entering the Repair shop.
  • Limit the number of people from the same family in the buildings.
  • Favor contactless payment methods at the various points of service.
  • Hook its bike to the chairlift and accept that the saddle and handlebars be disinfected before being handled by our employees.
  • Go up the lift alone (except for young children) on the Versant du Village Lift. On the Versant du Lac lift, people can go up the lift 2 by 2 if both are wearing a face covering.
  • Observe the directional display
  • Avoid gatherings

 

Additional actions took by the company

  • Closure of the interior Customer Service counter. Customers will be served at the ticket booth.
  • Addition of Plexiglas partitions at the Rental Centre, the Repair Shop, and the restaurant point La Marina.
  • Control of the number of customers inside the Rental Centre and Repair Shop buildings.
  • Installation of protective plastics on payment terminals and computer keyboards.
  • Regular disinfection of frequently used objects (tables, chairs, payment terminals, lift security bar, door handles, etc.).
  • Return of cards in contactless boxes.
  • Use of gloves, face covering, and visors by some employees.
  • Bike disinfection and protective equipment for each return of rental bikes- Removal of gates from access control barriers to limit physical contact with equipment.
  • Closing of the Ski School counter.

Bromont, would like to remind you that it is putting in place all the dispositions requested by Public Health and even more. Visitors to the mountain also have a responsibility to maximize the means to protect themselves and others.

 

About wearing the face covering

Wearing a mask is mandatory in the indoor common areas, for clients aged 10 and over*.

The targeted locations are as follows:

  • Restrooms;
  • Altitude;
  • Le Refuge;
  • Repair Shop;
  • Rental Shop;
  • Chalet du Sommet;
  • Chalet du Lac;
  • Chalet Soleil.

In the case of forgetfulness, single-use face covering will be sold at the reception desk.

*People whose particular medical condition prevents them from wearing the face covering, as well as those who are not able to put on or remove it by themselves, are not covered by the obligation to wear the face cover. For children between 2 and 9 years of age, wearing the mask is recommended, but not mandatory.

With the authorization of the Public Health Department, the Water Park is opened since June 29!

Preventive measures related to the fight against coronavirus have been put in place to ensure the health and safety of clients and staff.

The station commits to apply all the recommendations of the Institut national de santé publique du Québec (INSPQ) and the Commission des normes, de l’équité, de la santé et de la sécurité du travail (CNESST). It also follows the COVID-19 health safety plan for the tourism industry as well as the one specific to water parks.

Here is an overview of the measures implemented.
Caution! Anyone who does not respect these guidelines could be banned from the site for the rest of the season.

Site and pools capacities

The maximum capacity has been significantly reduced in order to respect the recommended physical distance.

Pool capacity is also being reduced and monitored by field staff.

 

About wearing the mask

Wearing a mask is mandatory in indoor common areas for clients 10 years of age and older*.

The places concerned are as follows:

  • Restrooms;
  • Altitude;
  • Le Refuge;
  • Repair Shop;
  • Rental Shop;
  • Chalet du Sommet;
  • Chalet du Lac;
  • Chalet Soleil.

In the case of forgetfulness, single-use face covering will be sold at the reception desk.

*People whose particular medical condition prevents them from wearing the face covering, as well as those who are not able to put on or remove it by themselves, are not covered by the obligation to wear the face cover. For children between 2 and 9 years of age, wearing the mask is recommended, but not mandatory.