Policies and
General Terms

In response to the COVID-19 situation, Bromont, montagne d’expériences has introduced a program to reassure customers wishing to take advantage of the best rates for the 2020–21 ski season.

The Guaranteed Season program offers all eligible season pass holders who prefer not to ski during the 2021–22 season, whatever the reason, the option to:

• Postpone their pass to the 2021–22 season at no additional cost and with no rate increase;
  OR
• Request a full refund of their pass.

Eligibility

To be eligible, you must:

• Have purchased a 2020–21 season pass before the opening of the season.
• Not have used your pass for any lift or gondola ride during fall 2020.
• Not have used your pass in any way before the opening of the season.
• Not be enrolled in the payment plan.

Cost

There is no fee for the program. All customers who purchase a season pass before the opening of the season are automatically enrolled.

Postponement: Terms and Conditions

• The postponement request must be made between October 1, 2020, and the day before the opening of the ski season, by the pass holder. An online form will be available.
• A postponed pass cannot be transferred to another person.
• If the 2021–22 season pass rate is higher, the purchaser will not have to pay the difference.
• The season pass must not have been used.
• The “Bring a Friend” discount or other benefits must not have been used.
• Postponement is available for any type of season pass.
• Season pass deferral must be in the same category. Proof of age and/or student status will be required for the 2022-2023 season.
  No refund.
• The deferred season pass will be valid strictly for the 2021-2022 regular season (starting mid-November / early December). If the season pass holder wishes to ski in the spring of 2021, he will have to pay the difference between the regular 2021-2022 rate and the price paid for the 2020-2021 pass.

Refund: Terms and Conditions

• The refund request must be made between October 1, 2020, and the day before the opening of the ski season, by the person who paid for the pass. In the case of a group 4+ purchase, the refund request must be made by the season pass holder. An online form will be available.
• The season pass must not have been used.
• The “Bring a Friend” discount or other benefits must not have been used.
• Refunds are available for any type of season pass.
• The North-East option: A refund for this option may be requested under the Guaranteed Season program until the day before the opening of the ski season. After this date, no refund will be granted.

*Anyone who has applied for a deferral or refund for their 2020-2021 season pass will not be able to obtain a new one, once the situation is back to normal for the same season.

The government announcement of January 6, 2021 imposed an 8 p.m. curfew, forcing the station to close at 7:30 p.m. every evening.
from Saturday, January 9 to Monday, February 8, 2021 inclusively.

As the restricted operations are evening ones only, 7-Night season pass holders are eligible for a credit based on the number of uses. Season pass holders must request it between Saturday, January 9 and Sunday, January 17 inclusively. The season pass will be cancelled for the remaining part of the 2020-2021 ski season.

Eligibility

• Be a 7-Night season pass holder for 2020-2021 ski season
• Submit the request form no later than January 17, 2021

How it works

The credit will be granted taking into consideration the date of closure and the number of visits made since the purchase of the subscription, according to the terms and conditions in the table below.

Season passes: 7-Night

Season interruption date:

Terms and conditions

• The number of uses is calculated since purchase. Ex: If the purchase was made between February 26 and March 22, 2020 and the pass was used during this period, the number of days of skiing in the spring of 2020 will be cumulated in the use of the pass.
• The request for credit can be made as soon as the government decree to close the ski resort is announced.
• There are no administrative fees.
• The North-East option is non-refundable and non-creditable.

If the station must interrupt its operations during the season at the request of the public authorities, a credit program comes into effect for all season pass holders.

Eligibility

• Be a season pass holder for 2020-2021 ski season
• Submit the request form before March 16, 2021.

How it works

The credit will be granted according to the type of season pass, the date of closure, and the number of visits made since the beginning of the season, according to the conditions in the tables below.

Before the opening of the season, the Guaranteed Season Program apply.

After March, 13, no credits are provided.

Season passes: Anytime – 7-day – Zenith

Season interruption date:

Season passes: Almost Anytime – Weekdays Max – 7-Night – M2J – Mont Soleil

Season interruption date:

Terms and conditions

• The number of uses is calculated since purchase. Ex: If the purchase was made between February 26 and March 22, 2020 and the pass was used during this period, the number of days of skiing in the spring of 2020 will be cumulated in the use of the pass.
• ” Bring a Friend ” and the fall gondola ride privileges each count as one use if they have been used.
• If the closure is temporary, the number of days of inactivity will be added to the calculation of the credit amount.
• The request for credit can be made as soon as the government decree to close the ski resort is announced. If the closure is temporary, requests will be processed at the end of the season or when a permanent closure for the season is announced.  It takes approximately 15 business days to process the claim.
• A $25 administration fee is applicable. This amount will be deducted from the credit granted.
• The North-East option is non-refundable and non-creditable.

Customers may apply the value of a single-day ticket to the purchase of a season pass, subject to certain conditions.

Skiing

To obtain a credit, the season pass purchased must be in the same category as the single-day ticket. E.g., a day skiing ticket cannot be credited toward a 7-Night pass.

If the desired season pass is in a different category from the single-day ticket, a discount will be offered on the price of the single-day ticket and the full price will be charged for the season pass.

The pass must be purchased on the same day the ticket is used.

Water Park and Mountain Activities

To obtain credit, the customer must go to the Customer Service counter on the day of their visit, wearing their wristband. They will be asked to show proof of purchase.

Mountain Biking

To obtain a credit, the customer must go to the Customer Service counter on the day of their visit, with their ticket and proof of purchase.

Claim for refund

People who have rented seasonal equipment can, exceptionally this year, take advantage of a full refund if they change their mind before the season opens.

Eligibility

• Submit a refund request by email to infolocation@skibromont.com before December 4, 2020.
• Return the equipment to the station before December 4, 2020.

Terms and Conditions

Refunds will be made when returning the equipment to the station.

Season Interruption

If the station has to interrupt its activities at the request of the public authorities, a reimbursement program will come into effect. Refund will be made on a pro rata basis according to the number of weeks interrupted (based on a 14-week season: December 14 to March 28).

Terms and conditions

Refunds will be made when returning the equipment to the station.

A person can request a credit on their season pass if:

• A medical reason prevents him from continuing his season.
• If they move out of the province.

In the case of a medical reason, the season pass holder must provide a dated doctor’s note attesting to his or her inability to practice a snow sport.

In the case of a move, the season pass holder must provide dated proof of out-of-province relocation (e.g., lease, proof of employment transfer).

Conditions

• All requests must be made by the holder of the season pass.
• The completed form must be submitted before the end of the season pass validity.
• Acceptance or rejection of the request is at the sole discretion of management. A reasonable time for processing the request is to be expected (min. 15 working days). This delay applies from the receipt of the required information and/or documents.
• The amount credited is calculated according to the use of the season pass.
• A $25 administrative fee applies.
• The credit is issued on a gift card valid on all Bromont, montagne d’expériences products if the amount is less than $500. If the amount is more than $500, a refund is made on a credit card.
• The applicant can retrieve the gift card by going to Customer Service during business hours.
• A mailing service is available. Charges apply.

A customer who is not satisfied with the ski conditions may request a ticket of the same value for a future visit during the same season.

Eligibility

• Hold a ski ticket for the day of the request.
• Formulate the request within half an hour of arrival or after a descent by going to Customer Service.

Thunderstorms

In the event of a thunderstorm, all activities at the resort will cease for a minimum of 30 minutes after each thunderclap. No compensation measures are offered.

Ski lift stoppage

In the event of momentary stoppage of a chair or gondola lift, users may be offered compensation depending on the length of the service interruption. Teams on site will determine whether compensation is warranted and decide what type should be offered, if applicable.

Full closing

If imminent full closing of the resort is announced, provision is made for compensation based on the use of the single-day ticket. Users must go to the Customer Service counter to request compensation, if applicable.

Partial closing

In the event of partial closing of the resort, no compensation measures are offered.

Early closing

If early closing of the resort is announced, no day ticket refund is offered. A discount may be offered on the price of a future visit, if the ticket is purchased on the same day as the closing.

Exception: The holder of a ticket purchased online, upon learning of an early closing, may request a refund of that ticket in exchange for a discounted onsite ticket valid for that day.

The station will honour the value of an unused ticket from the previous season for a ticket of the same length and category from the current season. However, the customer must pay the difference in price, if applicable.

A free ticket is offered to the companion of a person with reduced mobility with the purchase of a day ticket at a regular price.

All mountain users must approve the General Conditions.