Visit this page regularly to stay informed.
Last update : October 21, 2020
An offer adapted to the new reality
Bromont, montagne d’expériences is preparing its ski season. With the unveiling of the health plan proposed by the ASSQ and approved by the Health Public, it is now possible to have a clear picture of the winter according to the alert level in which the resort is located.
Currently, the station is located in the ORANGE zone.
Wearing of the mask
Wearing a mask or face cover is always mandatory both indoors and outdoors, regardless of the alert level. Provide 2 different face covers: one for indoors (mask suggested) and one for outdoors.
The face cover can be a procedure mask, a homemade mask, a neck warmer, a hood or other tight-fitting clothing covering the nose and mouth. This garment should consist of at least 2 layers of tightly woven fabric and be large enough to completely cover the mouth and nose.
Indoor public areas (chalets, rentals, store, etc.) :
Mandatory for anyone aged 10 years or older.
Ski lifts :
Mandatory in the queue and all along the lift from the age of 3 years old.
Ski School :
Mandatory from the age of 3 years old for the entire duration of the course.
Inter-regional travels are not recommended from or to a red or orange zone. However, this is not a ban, and the government encourages physical activity for the sake of health.
Visitors are encouraged to follow the rules applicable to their city of residence. If they come from a red zone, they can enjoy the ski slopes but are asked not to visit indoor services (restaurants, rentals, workshops, stores, etc.).
It is the responsibility of everyone to follow the Public Health guidelines to end this pandemic as quickly as possible. The collaboration of everyone is therefore desired.
Capacity of the chalets
The number of seats in the chalets will be reduced to maintain the distance. The station complies with government requirements for indoor public spaces. To compensate, outdoor spaces will be developed to provide more rest areas.
In the red zone: no service will be offered in the chalets. They will only be used as a refuge to warm up. The period of use will be restricted. Access to sanitary facilities will be possible.
In green, yellow or orange zone: Our catering points will be open. However, the food offer will be revised to simplify service and eliminate self-service counters. Outdoor service areas will be added to complete the station’s offer.
In the red zone, no food service will be offered indoors.
Services (Rental shop, Repair shop, Boutique)
In green, yellow or orange zone: These services will be accessible according to the opening hours of the station. Measures will be in place to limit contact and respect distance. Equipment will be disinfected after each use.
If the station goes into a red zone, all services will be closed.
In green, yellow or orange zones: The use of the ski lifts by members of the same household is privileged, but the resort is not obliged to do so. The distance of 2 meters must be respected in the queues. There is no limit to the capacity except for the gondola lifts which will only be able to accept 50% of the normal capacity.
In the red zone, only members of the same household may share a chair. The gondola will be able to accommodate members of a single household or a maximum of 2 people. For single persons, the distance of 2 meters will be respected in all types of lifts.
Wearing a face cover is mandatory for all students 3 years old or older during ski lessons (neck cover type accepted). The number of students in the same group will be limited.
Those enrolled in an 8-week program can request a full refund until December 4th by calling the Ski School.
If the resort falls into a red zone during the season, the Ski School will be closed. Those who have booked ski lessons will have the option to reschedule the lessons for next season or receive a refund prorated to the number of lessons received.
Priority to season pass holders / Limited tickets
Season pass holders will have priority access to the trails. The number of tickets available per day will therefore be limited to avoid excessive traffic on the site. In addition, tickets will be available online only.
Beginning of the 2020-2021 season
The station plans to open on Saturday, December 5, 2020. However, this date may be revised depending on weather conditions.
The resort has decided to review the opening hours of some slopes and lifts. This measure will make it possible to focus maintenance efforts on slopes in operation and to ensure the quality of conditions on open trails.
Personal belongings in the chalets
In the early fall, the station took a stance by announcing that it would not be possible to leave personal belongings in the chalets in order to reduce the risk of spreading the virus, to make it easier to clean tables and chairs in the chalets and to avoid monopolizing seating. However, a reflection is underway to find a solution to make life easier for clients while ensuring health and safety. The details of these measures will then be posted here.
Rental of seasonal lockers
In green, yellow and orange zones, access to seasonal lockers will be possible. If the station falls into the red zone, this service will be interrupted. Procedures for retrieving the equipment will be sent to the tenants, if necessary.
Daily locker rental
It will not be possible to rent daily lockers this year.
The daycare will be closed for the season.
Online purchase and mailing
In anticipation of your visit, get your access to the mountain’s website.
- Reload: In this period when contacts must be limited, reloading the card is strongly suggested. Reload it online for direct access to the trails.
- New client? A mailing service is available. You will be able to receive your season pass by mail, avoid having to go to Customer Service and have direct access to the trails.
All the usual rules of distancing and hygiene apply:
- Respect a distance of 2 meters between each individual.
- Wash or disinfect hands frequently.
- Cover your nose and mouth with your elbow when coughing or sneezing.
- Discard tissues immediately after use and wash hands.
Symptoms of COVID-19
The precious collaboration of the clientele is requested to make the station a safe place. Avoid coming to the mountain if you have symptoms reminiscent of those of COVID-19.
Cleaning and disinfection of installations
Frequently used items (tables, chairs, payment terminals, lift security bar, door handles, etc.) will be cleaned and disinfected regularly. Additional resources will be allocated for hygiene and sanitation.
The resort is committed to taking all necessary precautions to ensure the health and safety of its clientele and staff. It will comply with each of the requirements set out in the Health Plan. It also counts on the collaboration of its clientele to apply and respect the rules in force. The resort’s personnel are entitled to exclude from its site any individual or group of individuals who refuse to comply with the health rules, without compensation.
Find out about the new policies that allow you to ensure your ski season.
Guaranteed season program
To reduce the uncertainty of the current situation, the Guaranteed Season program has been set up. You change your mind after purchasing and don’t want to ski for the upcoming season? No problem. The program allows you to :
- Postpone their season pass to the 2021–22 season at no additional cost and with no rate increase;
- Request a full refund of their season pass.
To be eligible, the subscription must have been purchased no later than 11:59 p.m. on December 3, 2020. The request for postponement or refund must be made between October 1 and December 4, 2020.
To find out if the conditions apply to your season pass, please click on “Learn more”.
Policy – Ski School
Inspired by the Guaranteed Season program, the Ski School offers a refund or deferral policy for all types of ski lessons. You change your mind after registering at the Ski School? No problem. The program allows you to :
- Postpone your lesson(s) to the 2021-2022 season at no extra charge and without incurring any rate increase;
- Request a full refund of your lesson(s).
The request for deferral or refund must be made between October 1 and December 4, 2020. The policy will apply beyond this deadline if the resort goes into a red zone during the season.
To find out how to take advantage of this policy, please click on “Learn more”.
Interrupted Season Program
In the event of a government decree requiring the closure of the ski area in the middle of the season, members will be able to request a credit or refund. The amount given back will be determined based on the date of the interruption and the number of visits to the mountain.
To allow everyone to enjoy the fresh air of winter and to accommodate those who have a more unstable financial reality these days, the resort offers to pay the season pass in more than one instalment.