FAQ

  • Ski
  • Mountain biking
  • Water park
  • Hisséo

    Installment payments

  • Who is the installment payment plan for?

    It applies to Anytime Individual, Anytime Family, Zenith, Almost Anytime, Weekdays Max and 7-Night season passes.

     

    If you have any questions regarding your purchase or transaction, please contact Customer Service via our website under the “Contact us” tab or by phone at 1-866-276-6668 ext. 7600. Please note that our agents are unable to take payment information over the phone, but will try to help you by reviewing the problem you are experiencing.

  • I'd like to pay by instalments, how do I go about it?
    • A credit card with a valid expiry date after the date of your final payment and a CVC code are required to finalize your purchase.
    • The full amount of your purchase will be spread over 2 or 3 payments, depending on the date of purchase.
    • The first payment will include the $25 fee, the RFID card deposit, taxes and the total amount of the options, if applicable.
    • Payment will be billed on the same date in the months following your purchase date.
    • Be sure to include a valid e-mail address, as payment reminders will be sent to you.
    • You can pick up your season pass ONLY at customer services with your purchase receipt.
    • If a payment is not made, the season pass is automatically suspended and will be blocked at the access gates.
  • What could be the cause of my transaction being declined?
    • Your billing address for installment payments must be exactly the same as the one on your credit card file.
    • If you have recently moved and your change of address has not been processed, please try entering your old address in the billing verification fields.
  • My credit card will expire before my payments are complete. What should I do?

    Credit cards that expire before the end of the installment payment period cannot be used. You must use a credit card with an expiry date that includes the end date of your payments.

    Please note that Customer Service is unable to help you with your credit card. You must refer to your financial institution.

  • Where do I pick up my season pass?

    You can pick up your season pass ONLY at customer services with your purchase receipt.

  • Can I use a prepaid credit card?

    No, it is not possible to use a prepaid credit card to pay by instalments.

  • Can I pay with a Bromont, montagne d'expériences gift card?

    No, it is not possible to use a gift card to pay by instalments.

  • Can I have my season pass reload if I use the installment plan?

    Payment by instalments is available on new season pass purchase and on reload season pass. To recharge, you must have an RFID card in hand.

  • What happens if my credit card has been suspended and my payments are not finalized?

    You can go to your customer portal on the Bromont, montagne d’expériences website and change the credit card on file.

  • How can I access my customer portal?

    You should have received the link to your customer portal in your purchase confirmation email. Click here

    You will need to enter your order number and the e-mail address you used to purchase your season pass.

  • How many installments does the installment plan include?
    • If purchased on the spring sale (February 28 to April 15, 2024): 3 payments
    • If purchased on the fall sale (April 16 to October 31, 2024): 3 payments
    • If purchased at regular price (November 1 to January 15, 2025): 2 payments

    Please note that the first payment will be composed as follows: The total amount before taxes divided by 2 or 3 (depending on the date of purchase) + the RFID card deposit + transaction fees + taxes + options if applicable.

    You can access your customer portal at any time to pay the total amount of your purchase.

  • Season passes and tickets

  • How do I get a day ticket?

    In order to reserve your day, you must purchase your day ticket in presale or by reloading your card via our website. To make a purchase now, click here.

    Please note that pre-sales via our transactional platform offer discounts on the regular onsite price on the day of your visit. If you plan to come several times, our season passes offer many advantages in addition to being at very competitive prices.

  • How do the pick up boxes work?

    New pick up boxes are located at Versant du Village and Versant du Lac. Buy a ticket online, pick up your reusable card without going through the Ticket Booth and go straight to the chairlifts. Explanatory video and details here

  • How do I purchase a season pass?

    We have several types of season passes to suit your needs and availabilities.

    There are three ways to buy it:

    • on the website in the Season passes section
    • by phone with Customer Service at 1-866-276-6668, ext. 7600
    • in person at the Customer Service and Rental Shop counter

    You have the possibility to buy or recharge (with the new 2022-23 card only) your season pass via the transactional platform of the website. If you are not sure of your choice, don’t hesitate to contact Customer Service. We will be happy to advise you on your purchase.

  • What is the validity of my season pass?

    You can check the validity of your season pass at any time on the Season passes Validity page.

    It is important to read the exceptions (bonuses and restrictions) related to your season pass so that you don’t have any unpleasant surprises when you arrive at the mountain.

  • Am I entitled to discounts for the restricted periods of my season pass?

    Upon presentation of your season pass holder card, obtain a 25% discount on the purchase of ski tickets during periods excluded from the season pass. These preferential rates are exclusive to the season pass holder. They cannot, under any circumstances, be transferred to a guest or family member. Please go to the Ticket Office to take advantage of them.

  • What are the Discount Benefits?

    Each season pass gives you access to numerous discounts, either at the resort in our boutiques or with our partners. For a list of partners, please refer to the Discount Benefits section of the website.

  • Do you offer group rates?

    Special rates are available for any kind of group of more than 20 people. A reservation is required at least 72 hours in advance. For all details, please refer to the Groups and Businesses section of the website, you can also call 1-866-276-6668 ext. 2708 or write to groupe@skibromont.com.

  • Are taxes included in the rates?

    No, the rates are displayed before taxes.

  • What payment methods are accepted?

    We accept Interac debit cards and credit cards such as Visa©, Mastercard© or American Express©. Amex does not work on the website nor do prepaid cards.

    You can also purchase a BME gift card in the amount of your choice. It is valid at all the mountain’s points of service as well as on our transactional platform.

  • How can I get the invoice for my purchase?

    When you make a purchase via our website, the confirmation e-mail constitutes an invoice in itself. You therefore have access to it as soon as you receive it.

    If you made your purchase by phone, the agent will send you the invoice by e-mail (season pass only).

    For purchases made at the counter, you will have 2 options: receive the invoice on paper or by e-mail.

    You can contact us to request an invoice, and we’ll send it to you by e-mail. To reach us: 1 866 276-6668, ext. 7600

  • How can I get a refund on my season pass?

    All our products are non-refundable and non-cashable. Please refer to the “Policies and Terms of Use” section to consult our various programs offered in this regard. You will find all the details and conditions required for any credit application.

    You should know that each file is carefully studied by our team. An answer will be sent to you within 15 working days.

  • How can I get help making an online purchase?

    All of our employees will be happy to guide you and help you make a transaction on our website. Do not hesitate to contact us if you have any difficulties. We are here for you!

    Write to us

    Call us: 1 866 276-6668, extension 7600

  • The mountain

  • How to get there?

    Bromont, montagne d’expériences is located a few minutes from exit 78 of Highway 10 in the Eastern Townships: 150 Champlain Street in Bromont, J2L 1A2. See the map.

  • How much does parking cost?

    All parking is free at all times. On busy days, a shuttle bus will run from P2 or P4 to P1.

    *Schedule subject to change.

  • What are the opening hours of the mountain?

    You can consult the mountain, mountainside and lift schedule at any time on the Detailed Schedule page. We reserve the right to make changes without notice.

    Customer Service and Rentals are open every day from 30 minutes before the mountain opens until it closes. When the mountain is closed, Customer Service is open daily from 9 a.m. to 4 p.m.

  • Where can I find the trail map?

    Trail maps are available at Customer Service, at the Rental Shop and on the website in the Mountain Maps section.

  • Is the Pente-école free?

    Yes, carpets A, B and C are available for free.

  • Services

  • Are there any restaurants?

    Several food services are available at Versant du Village, Versant du Lac and Chalet du Sommet. For more information, visit the Food services of our website.

  • Is it possible to bring food on site?

    Lunches are accepted, with the exception of the Chalet du Sommet. A number of microwaves are available in some chalets to heat and consume your meals. We also have several food services available in these chalets.

    Please note that you cannot bring alcohol onto the site. If you need a little pick-me-up, the Bistro-bar La Débarque will meet your needs.

  • How can I rent equipment?

    We invite you to consult the Equipment Rental page for all rates. It is important to read the rental conditions to know all the particularities involved in an equipment rental.

  • How do I book a lesson?

    To begin your learning or to perfect your technique, the ski school is there for you! Discover the Ski School page for all the details.

  • Is it possible to rent a daily locker?

    Lockers are available for daily rental to keep your valuables in a safe place.

    CHALET SOLEIL

    • Electronic lockers with code
      • $14 taxes included
      • Payment directly at the locker with credit or debit card only
      • If you have any questions, please contact Customer Service

    CHALET DU VILLAGE

    • Electronic lockers with code
      • $14 taxes included
      • Payment at locker directly with credit or debit card only
      • For any questions, contact Customer Service
    • Lockers with key
      • $14 taxes included
      • Payment at the Boutique located in the Chalet du Village
    • $2 lockers
      • $2 each time the door is opened
      • Payment directly at the locker in cash
  • Is it possible to rent a seasonal locker?

    We have close to 800 seasonal lockers available for our customers. Priority remains with the last season’s holder. They must renew their locker rental before April 30th of the current season to keep their locker for the next season.

    You have a seasonal locker and you have to give it up? Before the season begins, you can contact Customer Service for a refund. Once the season has started, you can apply via the Credit request – Moving or Illness form and it will be evaluated according to the program criteria.

    If you still do not have a seasonal locker, you can contact Customer Service to put your name on the waiting list. When a locker becomes available, we will contact you about renting it. There is no obligation to purchase from this list.

    To reach us: 1-866-276-6668, ext. 7600

  • To whom can I send a sponsorship request?

    Each year, Bromont, montagne d’expériences supports various organizations and causes. To request a sponsorship, you must fill out an online form.

  • Do you have any lost items?

    Only valuables will be kept at Customer Service. Items for everyday use such as clothing are kept in a safe outside near the Versant du Village Ticket Booth.

  • Is daycare available?

    No, there are no drop-in services available.

  • SnowPrks

  • When do SnowPrks open during the season?

    It all depends on the weather from one year to the next. The colder the temperature is at the beginning of the season, the faster we can snow the slopes. Normally, all SnowPrks are open in mid-January.

     

  • Are there different parks for different levels of users?

    Yes, the snow parks we offer are designed to help you progress. Discover our 8 snow parks on the ski map.

  • Why is there no XL module?

    The station already had an XL park in the early 2000s. However, the number of users was quite low. The station therefore favors the installation of L infrastructure to make our parks more accessible. However, some jumps offer more pronounced angles of attack and a longer landing area so that the more experienced can go for more amplitude.

  • Are the parks redesigned every year?

    Yes, with the collaboration of Today’s Park, the parks are redesigned every year using the modules we already have and adding 1 or 2 new components.

  • Is there a risk of collision in the SnowPrks?

    Anyone skiing or snowboarding in a ski resort must know the Skier’s Code and those who practice freestyle must know the Logical Style (Smart Style).

    In order to avoid potential risks, we take the following safety measures:

    • Adequate signage at the entrance of each park
    • Indication of the level of difficulty of each module

    Presence of a team of Park Rangers every day to make users aware of good freestyle practices.

     Park Rangers tous les jours pour sensibiliser les utilisateurs aux bonnes pratiques du freestyle

  • How often is park maintenance done?

    All parks are maintained mechanically and manually on a daily basis. Adjustments and/or modifications will be made on a monthly basis.

    Our Park Rangers team ensures that all facilities are safe and functional every day.

  • SUSTAINABLE DEVELOPMENT

  • Did you know that Bromont, montagne d'expériences has published its strategic plan for sustainable development? Are you familiar with our approach?

    In November 2021, management decided to take a more formal approach and to frame it within the framework of a strategic plan, from which a sustainable development action plan would emerge. This process has been carried out in collaboration with stakeholders, to ensure that the result corresponds to their expectations and aspirations, and several consultation processes have been carried out.

  • Did you know that more than 550 people have contributed to the process since November 2021?

    Employees, interest groups and customers contributed to the consultations by taking part in focus groups and responding to online surveys between February and April 2022.

  • Did you know that our work on sustainable development has resulted in a list of success stories?

    The most inspiring success stories for our employees are: inclusive hiring with Pleins Rayons; annual tree planting and reforestation; and the presentation of shows by regional artists and produced in collaboration with our local suppliers.

  • Want to find out more about sustainable development at the mountain?

    We invite you to discover the 5 axes that will guide the choice of our actions by following this link: https://www.bromontmontagne.com/en/sustainable-development/

    Season passes and tickets

  • How do I get a season pass?

    There are three possibilities:

    • on the website in the Season passes section
    • by phone with Customer Service at 1-866-276-6668, ext. 7600
    • in person at the Ticket Booth or Customer Service desk, at Versant du Village or du Lac

    If you are not sure of your choice, don’t hesitate to contact Customer Service. We will be happy to advise you on your purchase.

    Please note that the reload is not available. If applicable, bring your old season pass card with you on your first visit to the mountain to replace it with a new one.

  • How do I get a day ticket?

    In order to reserve your day, you must purchase your day ticket via our website. To make a purchase now, click here. You can also come in person at the Versant du Village Ticket Booth.

    Note that the pre-sale purchase via our transactional platform offers discounts on the regular onsite rate on the day of your visit. If you plan to come several times, our season passes offer many advantages in addition to being at very competitive prices.

  • What are the Discount Benefits?

    Each season pass gives you access to numerous discounts, either at the resort in our boutiques or with our partners. For a list of partners, please refer to the Discount Benefits section of the website.

  • Do you offer group rates?

    Special rates are available for any kind of group of more than 20 people. For all details, please refer to the Groups and Businesses section of the website, you can also call 1-866-276-6668 ext. 2708 or write to groupe@skibromont.com.

  • Are taxes included in the rates?

    No, the rates are displayed before taxes.

  • What payment methods are accepted?

    We accept cash, Interac debit cards and credit cards such as Visa©, Mastercard© or American Express©. Please note that American Express credit cards and prepaid cards do not work for web purchases.

    You can also purchase a BME gift card in the amount of your choice and it is valid at all the mountain’s service points as well as on our transactional platform.

  • How can I get the invoice for my purchase?

    When you purchase via our website, the confirmation email is an invoice in itself. You have access to it as soon as you receive it.

    If you made your purchase by phone or at the counter (season pass only), you can contact us to request it and we will send it to you by email. To reach us: 1-866-276-6668, ext. 7600

  • How can I get a refund on my season pass?

    All our products are non-refundable and non-cashable. Please refer to the “Policies and Terms of Use” section to consult our various programs offered in this regard. You will find all the details and conditions required for any credit application.

    Please note that each file is carefully studied by our team and we will send you an answer within 15 working days.

  • How can I change the date of my presale ticket?

    Since you bought a fixed date ticket, you don’t need to do anything for the time being. We’ll honor the value of your ticket on your next visit. This means that we will credit the value of the unused ticket and resell you a ticket at the regular window rate. No refunds.

  • How can I get help making an online purchase?

    All of our employees will be happy to guide you and help you make a transaction on our website. Do not hesitate to contact us if you have any difficulties. We are here for you!

    To reach us: 1 866 276-6668, extension 7600

  • The mountain

  • How to get there?

    Bromont, montagne d’expériences is located a few minutes from exit 78 of Highway 10 in the Eastern Townships: 150 Champlain Street in Bromont, J2L 1A2. See the map.

  • How much does parking cost?

    All parking lots are free at all times.

  • What are the opening hours of the mountain?

    You can consult the mountain’s schedule at any time by consulting the Detailed Schedule page. Please note that we reserve the right to modify the hours without notice.

    Customer Service and Rentals are open every day 30 minutes before the opening of the mountain. When the mountain is closed, Customer Service is open daily from 9 am to 4 pm.*

    *Schedule subject to change.

  • Where can I find a map of the Water Park and hiking trails?

    The Water Park map and the hiking trails map are available on the website in the Mountain Maps section.

  • Weather conditions

  • Is the Water Park open even if it rains?

    Rain or shine, the Water park is open. Only thunderstorms affect our operations. Before coming, we invite you to consult our various platforms: Facebook and the website or contact Customer Service at 1 866-276-6668 ext. 7600.

  • What happens if it rains during the day?

    Rain does not affect Water Park operations or swimming conditions as the pools are heated to a comfortable 80°F. In the event of a thunderstorm, the attractions close for 30 minutes after each thunderclap to ensure the safety of bathers.

  • Is a refund possible during bad weather conditions?

    No. The weather is out of our control and no refunds are given in this situation.

  • Access to the site

  • Can I leave the Water Park and return during the day?

    By keeping your bracelet on your wrist all day, you can move around inside and outside the Water Park as you please.

  • Can I bring food or alcohol onsite?

    Lunches and coolers are accepted. For safety reasons, glass containers and barbecues are not allowed on site. You may not bring your own alcohol on site, but we do sell it at our various food outlets.

  • Can I bring a chair, inflatables and balloons?

    The only items accepted are folding chairs and umbrellas.

    Please note: Floating mattresses and inflatable balls are not permitted in the Water Park.

  • Do I have to pay to enter the Water Park, even if I don't want to do the activities?

    Yes, you must purchase a ticket or season pass to access the Water Park and Mountain Activities, whether you are a bather or a guide. However, it is possible to access only the food and beverage outlets at the bottom of the mountain for free.

  • Water Park

  • What activities can my child do?

    The Water Park offers activities for all ages and sizes. See the map.

  • What is the height requirement for the slides?

    For safety reasons, some activities require a minimum height of 1.07m and others may require a minimum height of 1.32m and 1.37m. Please refer to the indications at the entrance of each activity to respect the height requirements. Measuring stations are also available on site. For more details, consult our Water park map.

  • Can my child wear arm floats, a buoy or a flotation device?

    No. Flotation devices are permitted in specific areas that are marked. Tubes and inflatables are not permitted at any time during the activities.

  • Is it mandatory to wear a bathing suit?

    Only appropriate and properly worn swimwear is allowed on site. For example, rash guards, shorts (swimsuit material) and small skirts (swimsuit material) are allowed, but be aware that they may slow down the descent into the water. Tanga style swimwear is not allowed. See more details here.

  • Mountain Activities

  • What are the Mountain Activities?

    Gondola rides, climbing wall, slackline park, alpine luge, disc golf, trampo-bungee and hiking trails*. We also have a Hisséo hebertism course ($).

    *Gondola ride available Fridays, Saturdays and Sundays. Chairlift ride available every day. It is mandatory to have closed shoes or closed sandals to do the mountain activities.

  • Are Mountain Activities included with the Water Park?

    Yes, Mountain Activities, with the exception of Hisséo, are included with the purchase of a day ticket or a season pass to the Water Park.

  • What are the restrictions for mountain activities?

    Some activities require closed shoes and clothing. See all the rules here:

    See Water Park and Mountain Activities map

  • New: Hisséo

    The Hisséo activity is an aerial hebertism course. The activity is included in your Water Park ticket or you can buy your ticket for this activity only.

  • Services

  • Are there any restaurants?

    There are several restaurants available on the Versant du Village side, on the Lac side and at the Chalet du Sommet. For more information, please refer to the Food services section of the website.

  • Is it possible to bring food on site?

    Lunches are accepted. Several chalets are available to heat and eat your own meals. We also have several catering outlets available in the chalets.

    Please note that you cannot bring alcohol on site as we have a liquor license.

  • Is it possible to rent a daily locker?

    Lockers are available (at the Versant du Village only) for daily rentals to store your valuables in a safe place. Please come to the information booth on the main plateau to make the rental.

    3 types of lockers available:

    – 10$ lockers (an additional $10 deposit will be required and given back when the key is returned)
    – 2$ lockers ($2 is required each time you use the locker)

  • Do you have flotation devices for children?

    We have a limited amount of flotation jackets available for loan in case you forget. You can find them all over the site at the stations provided for this purpose.

  • To whom can I send a sponsorship request?

    Each year, Bromont, montagne d’expériences supports various organizations and causes. To request a sponsorship, you must fill out an online form.

  • Do you have any lost items?

    Yes. Only valuable items are kept at Customer Service, for example, ski/snowboard equipment, wallet, passport, ID, keys, cell phone, camera, etc. For verification by Customer Service of an item of value, it is necessary to fill out the form provided for this purpose.

    Items of everyday use such as clothing are deposited in a safe outside, under the stairs leading to the Versant du village plateau or near the Ticket Office at the Versant du Lac.

    Unclaimed items

    Lost items of common use and unclaimed reusable valuables are given to local organizations after a reasonable period of time.

    Valuables with personal information will be destroyed or turned over to the provincial or federal government (health card or passport) and unclaimed electronic devices will be returned to designated drop-off locations at the end of the season. Only debit and credit cards are destroyed after 24 hours.

    Season passes and tickets

  • How do I get a season pass?

    We have two types of season passes to suit your needs and availability: Unlimited (unlimited number of lifts per day) and Enduro (2 lifts per day).

    There are three possibilities:

    • on the website in the Season passes section
    • by phone with Customer Service at 1 866 276-6668 ext. 7600
    • in person at the Ticket Booth of Versant du Village or Versant du Lac

    If you are not sure of your choice, don’t hesitate to contact Customer Service. We will be happy to advise you on your purchase.

    Please note that the refill is available at the time of your purchase on our website. You will be able to enjoy your activities more quickly.

  • How do I get a day ticket?

    In order to reserve your day, you must purchase your day ticket via our website. To make a purchase now, click here. You can also come in person to the Versant du Lac.

    Note that pre-sales via our transactional platform offer discounts on the regular on-site rate on the day of your visit. If you plan to come several times, our season passes and our APEX product offer many advantages in addition to being at very competitive prices. For more details you can consult the season passes section or the APEX multi-day ticket here.

  • What are the Discount Benefits?

    Each season pass gives you access to numerous discounts, either at the resort in our boutiques or with our partners. For a list of partners, please refer to the Discount Benefits section of the website.

  • Do you offer group rates?

    Special rates are available for any kind of group of more than 20 people. A reservation is required at least 72 hours in advance. For all details, please refer to the Groups and Businesses section of the website, you can also call 1-866-276-6668 ext. 2708 or write to groupe@skibromont.com.

  • Are taxes included in the rates?

    No, the rates are displayed before taxes.

  • What payment methods are accepted?

    We accept cash, Interac debit cards and credit cards such as Visa©, Mastercard© or American Express©. Please note that American Express credit cards and prepaid cards do not work for web purchases.

    You can also purchase a BME gift card in the amount of your choice and it is valid at all the mountain’s service points as well as on our transactional platform.

  • How can I get the invoice for my purchase?

    When you purchase via our website, the confirmation email is an invoice in itself. You have access to it as soon as you receive it.

    If you made your purchase by phone or at the counter (season pass only), you can contact us to request it and we will send it to you by email. To reach us: 1-866-276-6668, ext. 7600

  • How can I get a refund on my season pass?

    All our products are non-refundable and non-cashable. Please refer to the “Policies and Terms of Use” section to consult our various programs offered in this regard. You will find all the details and conditions required for any credit application.

    Please note that each file is carefully studied by our team and we will send you an answer within 15 working days.

  • How can I change the date of my presale ticket?

    Since you bought a fixed date ticket, you don’t need to do anything for the time being. We’ll honor the value of your ticket on your next visit. This means that we will credit the value of the unused ticket and resell you a ticket at the regular window rate. No refunds.

  • How can I get help making an online purchase?

    All of our employees will be happy to guide you and help you make a transaction on our website. Do not hesitate to contact us if you have any difficulties. We are here for you!

    To reach us: 1 866 276-6668, extension 7600

  • The mountain

  • How getting here?

    Bromont, montagne d’expériences is located a few minutes from exit 78 of Highway 10 in the Eastern Townships: 150 Champlain Street in Bromont, J2L 1A2. See the map.

  • How much does parking cost?

    All parking lots are free at all times.

  • What are the opening hours of the mountain?

    You can consult the mountain’s schedule at any time by consulting the Detailed Schedule page. Please note that we reserve the right to modify the hours without notice.

    Customer Service and Rentals are open every day 30 minutes before the opening of the mountain. When the mountain is closed, Customer Service is open daily from 9 am to 4 pm.*

    *Schedule subject to change.

  • Where can I find the trail map?

    The mountain bike trail map is available on the website in the Mountain Maps section.

  • Weather conditions

  • What happens if it rains during the day?

    Generally speaking, a little rain does not affect mountain biking operations. In the event of heavy rain, trail closures may be announced in order to limit the effects of erosion accentuated by precipitation.

    Please note that in case of thunderstorms, for safety reasons, the lifts must stop 30 minutes after the last thunderclap.

    If in doubt, before you go, consult our various platforms: Facebook and the website or contact Customer Service at 1 866-276-6668 ext. 7600.

  • Is a refund possible during bad weather conditions?

    No. The weather is out of our control and no refunds are given in this situation.

  • Access to the site

  • Do I have to wear a helmet?

    Helmets must be worn on all mountain bike trails. Wearing long clothing, closed shoes and full protection (knees, elbows, etc.) is also strongly recommended.

  • If I have a mountain bike ticket, do I have access to the Water Park?

    No, these are two completely separate activities. The purchase of a water park ticket will be necessary to have access. Ask for more information on our website or at the Ticket Booth.

  • What are the minimum age and height requirements to access the trails or to rent a mountain bike?

    There is officially no age limit for mountain biking. However, it is important to make sure that children use a bike that is appropriate for their size.

  • Are child booster seats allowed on bikes?

    No, for safety reasons no child booster seats are allowed on the bikes at the mountain.

  • Do e-bikes have access to the network?

    The only type of electrically assisted bicycle permitted in Bromont, montagne d’expériences and Parc des Sommets (this includes the C1 Trail Belt, Oak, Berthier, Villageoise and Montagne Networks) is Type 1, which has a speed limit of 32km/h and the electric assistance ceases once this speed is reached. The motor must be located on the pedal board, which provides a propulsive assistance proportioned according to the pressure exerted on the pedal board. No handlebar mounted throttles are allowed.

    An exemption may be given for the use of electric bicycles for persons with reduced mobility. These people must follow the protocol set up by the Fondation des sports adaptés and Amis des Sentiers.

  • Services

  • Are there any restaurants?

    Several food outlets are available at the bottom of the Versant du Village and Versant du Lac.
    For more information, please refer to the Food services section of the website.

  • Is it possible to bring food on site?

    Lunches are accepted. Several cottages are available to heat and eat your own meals. We also have several food outlets available in them.

    Please note that you cannot bring alcohol on site as we have a liquor license.

  • How can I rent equipment?

    We invite you to consult the Equipment Rental page for all rates. It is important to read the rental conditions to know all the particularities involved in an equipment rental.

    If you have any additional questions or need to make a reservation, you can reach the rental office at 1-866-276-6668, ext. 2900.

  • How to book a lesson?

    To begin your learning or to perfect your technique, the Bike School is there for you. In partnership with the rental department, we offer several formulas that will allow you to satisfy your desire to learn. All the details can be found on the Bike School page.

    For any other question, contact us.

  • Is it possible to rent a daily locker?

    There are no lockers for rent at Versant du Lac. Only lockers are available at the Water Park, located at Versant du Village. Go to the information booth on the main plateau to rent a locker.

  • Are there bike wash stations on site?

    Bike wash stations are available free of charge in parking lots P1 (Versant du Village) and P5 (Versant du Lac).

    Location: Near the drop-off areas

  • To whom can I send a sponsorship request?

    Each year, Bromont, montagne d’expériences supports various organizations and causes. To request a sponsorship, you must fill out an online form.

  • Do you have any lost items?

    Yes. Only valuable items are kept at Customer Service, for example, ski/snowboard equipment, wallet, passport, ID, keys, cell phone, camera, etc. For verification by Customer Service of an item of value, it is necessary to fill out the form provided for this purpose.

    Items of everyday use such as clothing are deposited in a box outside, near the Versant du Village or Versant du Vaucluse ticket offices.

    Unclaimed items
    Lost items of common use and unclaimed reusable valuables are given to local organizations after a reasonable period of time.

    Valuables with personal information will be destroyed or turned over to the provincial or federal government (health card or passport) and unclaimed electronic devices will be returned to designated drop-off locations at the end of the season. Only debit and credit cards are destroyed after 24 hours.

  • What is HISSÉO?

    Hisséo is an aerial adventure structure that integrates different courses combining agility and balance games. The circuits are offered on several levels of height and difficulty so that everyone from children to thrill seekers can enjoy them. 10 games per level (40), games on the ends of poles, zip lines.

  • Do I need to make a reservation?

    Reservations are recommended since we have a limited amount of equipment.

    Payment by credit card will be required at the time of reservation online or by phone. You can make the purchase and proceed with the reservation here.

    To be admitted to the course, you will also have to fill out and sign the Risk and Regulation Acceptance Form. You can download and read it here before your arrival. You must complete it on site.

  • How long does the activity last?

    The activity lasts approximately 2 hours, including the training time. You should plan to arrive at least 15 minutes before your reservation time. You will have to go to the ticket office to validate your tickets and sign your acceptance form.

  • Is there a minimum age or height requirement for the aerial courses?

    This activity does not require a specific age but there is a height minimum.

    • The minimum height required is 1.57 metres, arms outstretched, to do the 1st and 2nd levels.
    • The minimum height required is 1.73  metres, arms outstretched, to do the 3rd and 4th levels.
  • Can children do the activities alone?
    • Parents who do not wish to participate in the activity may accompany their children from the ground at no charge but must remain in the designated area and wear a helmet at all times.
    • Baby carriers are strictly forbidden, as are all other objects on the course.
  • Is it safe?

    Yes, it is!

    We use the Smart Belay system from Edelrid. This double hook system holds the participant at all times by at least one hook. Both hooks can never be opened at the same time. A guide ensures that each participant’s hooks are securely fastened at the entrance of the module. Participants cannot unhook until they reach the exit and touch the ground.

    In addition, each staff member is trained to rescue participants in case of an emergency.
    If there is a problem or an emergency during the course, one of our team members can quickly intervene at any time.

  • What is the maximum weight?

    For safety reasons and considering the limits imposed by engineering and equipment, the maximum weight is 250 pounds in the aerial courses.

  • What should I wear?
    • You must wear comfortable sportswear: pants or shorts, long-sleeved shirt, t-shirt, etc.
    • Sneakers are required; no sandals or flipflops will be allowed in the activities.
    • Long hair must be tied back.
    • Gloves are not required but are strongly recommended.
    • As the activity can be done rain or shine, in case of rain, please plan your clothing accordingly.
    • Although we are a water park, it is forbidden to wear a bathing suit for the activity.
  • Do I need to bring anything specific?

    All the equipment you need to participate in the activity is provided. In addition to comfortable clothing, we suggest that you bring a bottle of water, gloves, mosquito repellent and sunscreen.

  • Can I take pictures on the course?

    No. For everyone’s safety, no objects are allowed on the aerial courses.

  • Can I bring in outside food, such as lunch or snacks?

    Yes, you can bring your own lunch and snacks that you can eat in the area provided for that purpose. Bring a bottle of water too! Since we are a water park, no glass containers or alcohol is allowed.

    You can also take advantage of our various food and beverage offers available at the water park.

  • Do we have to fill out a risk form?

    All of our visitors must fill out a Risk acceptance form (RAF) before participating in any activity. The RAF informs you of the physical and psychological conditions to be respected as well as the dangers related to the activity. We suggest that you read it before your arrival to save time on site. You can complete and sign it it when you arrive at the ticket office.

  • Do I need experience to do this activity?

    A guide will give you an initiation session. They will explain the safety rules and the functioning of the equipment and will then take you through an initiation course. Once you know the rules, you will be able to move around the courses independently, with the guides supervising you on the ground or in the courses.

  • What happens in case of rain?

    The activities are just as safe and can be practiced in the rain. However, in case of lightning, thunderstorms or strong winds, the aerial park will close for a period of 30 minutes following the last thunderclap. Activities will resume as normal thereafter. See our Policies and general terms section for more details.

  • Are you open all year round?

    We are in operation from June 12 to September 4 according to the water park opening hours. We suggest that you consult the complete schedule via the detailed schedule.

  • What happens if I can't make it for the activity?

    No refunds or credits for unused tickets for Hisséo activity. If you are unable to attend your activity, you may request a postponement up to 48 hours before the date of your visit, for another date of your choice if we still have places available. No postponements will be made for the following season.