Preventive measures COVID-19

  • Ski
  • Mountain bike
  • Water Park

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Last update : November 10, 2020

2020-2021 ski season

An offer adapted to the new reality

Bromont, montagne d’expériences is preparing its ski season. With the unveiling of the health plan proposed by the ASSQ and approved by the Health Public, it is now possible to have a clear picture of the winter according to the alert level in which the resort is located.

Currently, the station is located in the RED zone.

Wearing of the mask

Wearing a mask or face cover is always mandatory both indoors and outdoors, regardless of the alert level. Provide 2 different face covers: one for indoors (mask suggested) and one for outdoors.

The face cover can be a procedure mask, a homemade mask, a neck warmer, a hood, or other tight-fitting clothing covering the nose and mouth. This garment should consist of at least 2 layers of tightly woven fabric and be large enough to completely cover the mouth and nose.

 

Indoor public areas (chalets, rentals, store, etc.) :  
Mandatory for anyone aged 10 years or older.

Lineups and Ski lifts :  
Mandatory from the age of 3 years old.

Ski School :  
Mandatory from the age of 3 years old for the entire duration of the course.

 

Inter-regional travels

Inter-regional travels are not recommended from or to a red or orange zone. However, this is not a ban, and the government encourages physical activity for the sake of health.

Visitors are encouraged to follow the rules applicable to their city of residence. If they come from a red zone, they can enjoy the ski slopes but are asked not to visit indoor services (restaurants, rentals, workshops, stores, etc.).

It is the responsibility of everyone to follow the Public Health guidelines to end this pandemic as quickly as possible. The collaboration of everyone is therefore desired.

 

Capacity of the chalets

The number of seats in the chalets will be reduced to maintain the distance. The station complies with government requirements for indoor public spaces. To compensate, outdoor spaces will be developed to provide more rest areas.

In the red zone: no service will be offered in the chalets. They will only be used as a refuge to warm up. The period of use will be restricted. Access to sanitary facilities will be possible. No food will be tolerated in the chalets.

 

Food services

In green, yellow or orange zone: Our catering points will be open. However, the food offer will be revised to simplify service and eliminate self-service counters. Outdoor service areas will be added to complete the station’s offer.

In the red zone, no food service will be offered indoors. Outdoor service points will be in place to fill cravings.

 

Services (Rental shop, Repair shop, Boutique) 

In green, yellow or orange zone: These services will be accessible according to the opening hours of the station. Measures will be in place to limit contact and respect distance. Equipment will be disinfected after each use.

In the red zone, it will be possible to rent equipment by reservation only. The repair shop will be allowed to continue to operate with tighter sanitary measures.

 

Ski lifts 

In green, yellow or orange zones: The use of the ski lifts by members of the same household is privileged, but the resort is not obliged to do so. The distance of 2 meters must be respected in the queues. There is no limit to the capacity except for the gondola lifts which will only be able to accept 50% of the normal capacity.

In the red zone, only members of the same household may share a chair. The gondola will be able to accommodate members of a single household or a maximum of 2 people. For single persons, the distance of 2 meters will be respected in all types of lifts.

 

Ski School

Wearing a face cover is mandatory for all students 3 years old or older during ski lessons (neck cover type accepted). The number of students in the same group will be limited.

Those enrolled in an 8-week program can request a full refund until December 4th by calling the Ski School.

If the resort falls into a red zone during the season, the Ski School will be closed. Those who have booked ski lessons will have the option to reschedule the lessons for next season or receive a refund prorated to the number of lessons received.

No change of groups – the Ski School will make the groups and there is no possibility of changes after the beginning of the lessons.

 

Priority to season pass holders / APEX unavailable / Limited tickets 

Season pass holders will have priority access to the trails. To maintain comfortable capacity during peak periods and to ensure compliance with preventive measures, the amount of season passes issued will be exceptionally limited and the APEX card will be unavailable. The number of tickets available per day will therefore be limited to avoid excessive traffic on the site. In addition, tickets will be available online only.

 

Schedule

The resort has decided to review the opening hours of some slopes and lifts. This measure will make it possible to focus maintenance efforts on slopes in operation and to ensure the quality of conditions on open trails.

 

Personal belongings in the chalets

In the early fall, the station took a stance by announcing that it would not be possible to leave personal belongings in the chalets in order to reduce the risk of spreading the virus, to make it easier to clean tables and chairs in the chalets and to avoid monopolizing seating. However, a reflection is underway to find a solution to make life easier for clients while ensuring health and safety. The details of these measures will then be posted here.

In the red zone, personal belongings cannot be left in the chalets.

 

Rental of seasonal lockers

In green, yellow and orange zones, access to seasonal lockers will be possible. If the station falls into the red zone, this service will be interrupted. Procedures for retrieving the equipment will be sent to the tenants, if necessary.

 

Daily locker rental

It will not be possible to rent daily lockers this year.

 

Daycare

The daycare will be closed for the season.

 

Online purchase and mailing

In anticipation of your visit, get your access to the mountain’s website.

  • Reload: In this period when contacts must be limited, reloading the card is strongly suggested. Reload it online for direct access to the trails.
  • New client? Mailing service is available. You will be able to receive your season pass by mail, avoid having to go to Customer Service and have direct access to the trails.

 

Usual measures

All the usual rules of distancing and hygiene apply:

  • Respect a distance of 2 meters between each individual.
  • Wash or disinfect hands frequently.
  • Cover your nose and mouth with your elbow when coughing or sneezing.
  • Discard tissues immediately after use and wash hands.

 

Symptoms of COVID-19 

The precious collaboration of the clientele is requested to make the station a safe place. Avoid coming to the mountain if you have symptoms reminiscent of those of COVID-19.

 

Cleaning and disinfection of installations

Frequently used items (tables, chairs, payment terminals, lift security bar, door handles, etc.) will be cleaned and disinfected regularly. Additional resources will be allocated for hygiene and sanitation.

The resort is committed to taking all necessary precautions to ensure the health and safety of its clientele and staff. It will comply with each of the requirements set out in the Health Plan. It also counts on the collaboration of its clientele to apply and respect the rules in force. The resort’s personnel are entitled to exclude from its site any individual or group of individuals who refuse to comply with the health rules, without compensation.

Secure policies

Find out about the new policies that allow you to ensure your ski season.

Guaranteed season program

To reduce the uncertainty of the current situation, the Guaranteed Season program has been set up. You change your mind after purchasing and don’t want to ski for the upcoming season? No problem. The program allows you to :

  • Postpone their season pass to the 2021–22 season at no additional cost and with no rate increase;
    OR
  • Request a full refund of their season pass.

The request for postponement or refund must be made between October 1, 2020, and the day before the opening of the season.

To find out if the conditions apply to your season pass, please click on “Learn more”.

Policy – Ski School

Inspired by the Guaranteed Season program, the Ski School offers a refund or deferral policy for all types of ski lessons. You change your mind after registering at the Ski School? No problem. The program allows you to :

  • Postpone your lesson(s) to the 2021-2022 season at no extra charge and without incurring any rate increase;
    OR
  • Request a full refund of your lesson(s).

The request for deferral or refund must be made between October 1 and December 4, 2020. The policy will apply beyond this deadline if the resort goes into a red zone during the season.

To find out how to take advantage of this policy, please click on “Learn more”.

Interrupted Season Program

In the event of a government decree requiring the closure of the ski area in the middle of the season, members will be able to request a credit or refund. The amount given back will be determined based on the date of the interruption and the number of visits to the mountain.

Seasonal Equipment Rental

Policies inspired by the Guaranteed Season and Interrupted Season programs apply to customers who have made seasonal equipment rentals.

Payment plan

To allow everyone to enjoy the fresh air of winter and to accommodate those who have a more unstable financial reality these days, the resort offers to pay the season pass in more than one instalment.

With the government authorization, the mountain bike season is open since May 22nd. We invite you to read the details below.

Caution! Anyone who does not respect these guidelines could be banned from the site for the rest of the season.

The health instructions repeated by the Government apply:

  • Wear a face covering in the indoor common areas (toilets, chalets, restaurants…) – Mandatory for everyone aged 10 and over.
  • Respect a distance of 2 meters between each individual.
  • Wash hands with soap and water frequently.
  • Cover your nose and mouth with your elbow when coughing and sneezing.
  • Throw away tissues immediately after use and wash your hands.
  • No one is allowed to visit the station with symptoms similar to those of COVID-19.

 

The client must:

  • Favor reload on the Web to purchase tickets or a season pass if they already have a reloadable card.
  • Wash their hands before:
    • each ascent and when arriving at the summit;
    • going to the ticket booth;
    • visiting eating areas;
    • entering the Rental Centre;
    • entering the Repair shop.
  • Limit the number of people from the same family in the buildings.
  • Favor contactless payment methods at the various points of service.
  • Hook its bike to the chairlift and accept that the saddle and handlebars be disinfected before being handled by our employees.
  • Go up the lift alone (except for young children) on the Versant du Village Lift. On the Versant du Lac lift, people can go up the lift 2 by 2 if both are wearing a face covering.
  • Observe the directional display
  • Avoid gatherings

 

Additional actions took by the company

  • Closure of the interior Customer Service counter. Customers will be served at the ticket booth.
  • Addition of Plexiglas partitions at the Rental Centre, the Repair Shop, and the restaurant point La Marina.
  • Control of the number of customers inside the Rental Centre and Repair Shop buildings.
  • Installation of protective plastics on payment terminals and computer keyboards.
  • Regular disinfection of frequently used objects (tables, chairs, payment terminals, lift security bar, door handles, etc.).
  • Return of cards in contactless boxes.
  • Use of gloves, face covering, and visors by some employees.
  • Bike disinfection and protective equipment for each return of rental bikes- Removal of gates from access control barriers to limit physical contact with equipment.
  • Closing of the Ski School counter.

Bromont, would like to remind you that it is putting in place all the dispositions requested by Public Health and even more. Visitors to the mountain also have a responsibility to maximize the means to protect themselves and others.

 

About wearing the face covering

Wearing a mask is mandatory in the indoor common areas, for clients aged 10 and over*.

The targeted locations are as follows:

  • Restrooms;
  • Altitude;
  • Le Refuge;
  • Repair Shop;
  • Rental Shop;
  • Chalet du Sommet;
  • Chalet du Lac;
  • Chalet Soleil.

In the case of forgetfulness, single-use face covering will be sold at the reception desk.

*People whose particular medical condition prevents them from wearing the face covering, as well as those who are not able to put on or remove it by themselves, are not covered by the obligation to wear the face cover. For children between 2 and 9 years of age, wearing the mask is recommended, but not mandatory.

With the authorization of the Public Health Department, the Water Park is opened since June 29!

Preventive measures related to the fight against coronavirus have been put in place to ensure the health and safety of clients and staff.

The station commits to apply all the recommendations of the Institut national de santé publique du Québec (INSPQ) and the Commission des normes, de l’équité, de la santé et de la sécurité du travail (CNESST). It also follows the COVID-19 health safety plan for the tourism industry as well as the one specific to water parks.

Here is an overview of the measures implemented.
Caution! Anyone who does not respect these guidelines could be banned from the site for the rest of the season.

Site and pools capacities

The maximum capacity has been significantly reduced in order to respect the recommended physical distance.

Pool capacity is also being reduced and monitored by field staff.

 

About wearing the mask

Wearing a mask is mandatory in indoor common areas for clients 10 years of age and older*.

The places concerned are as follows:

  • Restrooms;
  • Altitude;
  • Le Refuge;
  • Repair Shop;
  • Rental Shop;
  • Chalet du Sommet;
  • Chalet du Lac;
  • Chalet Soleil.

In the case of forgetfulness, single-use face covering will be sold at the reception desk.

*People whose particular medical condition prevents them from wearing the face covering, as well as those who are not able to put on or remove it by themselves, are not covered by the obligation to wear the face cover. For children between 2 and 9 years of age, wearing the mask is recommended, but not mandatory.