Water park and mountain activities
With the authorization of the Public Health Department, the Water Park is opened since June 29!
Preventive measures related to the fight against coronavirus have been put in place to ensure the health and safety of clients and staff.
The station commits to apply all the recommendations of the Institut national de santé publique du Québec (INSPQ) and the Commission des normes, de l’équité, de la santé et de la sécurité du travail (CNESST). It also follows the COVID-19 health safety plan for the tourism industry as well as the one specific to water parks.
Here is an overview of the measures implemented.
POOLS AND SITE CAPACITIES
The maximum capacity has been significantly reduced in order to respect the recommended physical distance.
Pool capacity is also being reduced and monitored by field staff.
WEARING THE MASK
Saturday, July 18: Wearing a mask is mandatory in indoor common areas for clients 13 years of age and older*.
The places concerned are as follows:
- Toilets (Altitude, Le Refuge)
- Repair Shop
- Rental Centre
- Chalet du Sommet
- Chalet du Lac
- Chalet Soleil
Clients will inevitably need to have a mask in their possession to enter the site.
In case of forgetfulness, single-use masks will be sold at the reception desk.
* People with a special medical condition that prevents them from wearing the mask, as well as those who are not able to put on or remove the mask by themselves, are not under the obligation to wear the face shield. For children between 2 and 12 years of age, wearing the mask is recommended, but not mandatory.
MAXIMUM CAPACITY AND WEARING THE MASK ON LIFTS
L’Express du Village – Gondola
Gondola lifts are considered closed public places. Wearing a mask is mandatory in order to protect the following passengers.
L’Express du Village – Chairs
Two passengers residing at two different addresses may board together, without masks, as long as they are seated at each of the extremities, as the distance between them is sufficient.
Only one passenger per chair, with the exception of a child accompanied by his or her parent.
*Adult accompanied by a child only.
L’Express du Lac
As the ascent time is short, 2 passengers of different addresses are tolerated, provided that they sit at each end and that both wear masks.
* Adulte accompagné d'un enfant seulement.
Safety instructions are posted at the entrance and made visible at several locations on the site. It is mandatory to read and follow them throughout the day.
ADDITION OF HAND WASHING AND DISINFECTION STATIONS
Several sinks and antiseptic gel dispensers are installed on the site. Their use is mandatory when the signalization indicates it.
CLEANING AND DISINFECTION OF EQUIPMENT
All equipment, surfaces, and common areas are cleaned and disinfected frequently as required by government authorities.
No indoor eating areas will be open on rainy days.
Some activities of the Water Park will remain closed throughout the summer due to difficulties in implementing the preventive measures requested by the government :
- La Corde à Tarzan
- Le Chariot de Cheetah
- La Rivière Congo
- La Trompe d’éléphant
- Le Grand Canyon
However, visitors will be able to take advantage of the new mountain activities!
ADDITIONAL ACTIONS TAKEN BY THE COMPANY
- Encourage pre-visit online shopping to limit contact.
- Closing the inside Customer Service counter. Customers are served at the ticket booth windows.
- Installation of protective plastics on payment terminals and computer keyboards
- Return of access cards in contactless boxes
- Use of gloves, masks, and visors by some employees
The station undertakes to implement all the resources required to ensure a safe visit for the customer. Compliance with the measures put in place is a shared responsibility between the park and visitors.
Clients are invited to prepare their visit to ensure that their safety is maximized. The Exemplary Visitor’s Guide provides a few tips and advice on how to spend a pleasant day.
Any individual or group of individuals who do not comply with any of the instructions regarding sanitary measures put in place by the park will be asked to leave the premises at the request of park staff, without refund.
Exceptionally this year, customers must choose the date of their visit when they purchase their tickets. By making the purchase the day before or before, customers can save up to $6 per ticket!
Buying in advance ensures a spot at the Water Park on the targeted day.
If the Park closes for the day of your visit, you will have the choice of requesting a refund or postponing your visit. An email announcing the closure will be sent to you no later than the day before your outing.