CLOSINGS AND COMPENSATIONS
Thunderstorms
In the event of a storm, the station ceases all its activities for a minimum of 30 minutes after the last thunderclap. If the thunderclap occurs in the first hour of the activity, since we have to evacuate the game modules, a coupon giving the right to another visit (100%) will be given to the customer.
If the thunderclap occurs in the second hour of the activity, since we have to evacuate the game modules, a coupon giving the right to a discount (50%) for another visit will be given to the customer.
Complete closure
In the event of complete closure of the Hisséo hebertism park, a postponement will be offered to customers. Users must go to the ticket office to claim compensation, if applicable.
Partial closure
In the event of partial closure of the Hisséo hebertism park, no compensatory measures are planned.
Early closure
When an early closing is announced, no refunds are applied to tickets. However, a deferral will be offered to customers. Users must go to the ticket office to claim compensation, if applicable.
UNUSED TICKET
No refunds or credits will be given for unused tickets for Hisséo activities. If you are unable to attend your activity, you may request a postponement up to 48 hours before the date of your visit, for another date of your choice if we still have places available. No postponements will be made for the following season.