{"id":8242,"date":"2020-08-19T08:49:24","date_gmt":"2020-08-19T12:49:24","guid":{"rendered":"https:\/\/www.bromontmontagne.com\/ski-school\/conditions-generales-et-politique-de-report\/"},"modified":"2026-02-24T14:59:54","modified_gmt":"2026-02-24T19:59:54","slug":"general-conditions-and-postponement-policy","status":"publish","type":"page","link":"https:\/\/www.bromontmontagne.com\/en\/snow-school\/general-conditions-and-postponement-policy\/","title":{"rendered":"General Conditions and Postponement Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_bloc_spacer spacer_hauteur=&#8221;100_&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"txt-mea\"><strong>General terms and conditions<\/strong><\/p>\n<ul>\n<li>Ski tickets are not included, except for initiation plans.<\/li>\n<li>All prices are per person.<\/li>\n<li>A minimum number of registrations is required for the program to be offered.<\/li>\n<li>Taxes are not included in the prices indicated. Rates are valid for the 2025-2026 season.<\/li>\n<li>Payment will be required upon reservation.<\/li>\n<li>Our tickets and season passes are now issued on online reloadable cards. A refundable deposit of $5 (GST and PST not applicable) will be added on each season pass or ticket purchased.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_bloc_spacer spacer_hauteur=&#8221;65_&#8221;][vc_bloc_separateur][vc_bloc_spacer spacer_hauteur=&#8221;65_&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"txt-mea\"><strong>Postponement or refund policy<\/strong><\/p>\n<p>The Snow School offers a refund or deferral policy. All requests for refunds or postponements must be made via this <a href=\"https:\/\/bromontmontagne.atlassian.net\/servicedesk\/customer\/portal\/3\">form<\/a>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_bloc_spacer spacer_hauteur=&#8221;65_&#8221;][vc_bloc_separateur][vc_bloc_spacer spacer_hauteur=&#8221;65_&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"txt-mea\"><strong>Postponement or refund policy for private lessons (intro, hourly, hour package)<\/strong><\/p>\n<p>In case of absence, you are responsible for rescheduling your lesson 24 hours prior to the start of the lesson by filling out the <a href=\"https:\/\/bromontmontagne.atlassian.net\/servicedesk\/customer\/portal\/3\">form<\/a>. Otherwise, you will lose your lesson. Lesson hours are non-transferable and cannot be carried over to the next season.<\/p>\n<p data-start=\"0\" data-end=\"259\">If you have booked a private lesson, a hour package, a First Tracks, Initiation, or Challenge lesson, you may request a cancellation by completing a request through our website using the <a href=\"https:\/\/bromontmontagne.atlassian.net\/servicedesk\/customer\/portal\/3\">form<\/a> provided. The following refund terms apply depending on the situation:<\/p>\n<p data-start=\"261\" data-end=\"592\" data-is-last-node=\"\" data-is-only-node=\"\">24 hours or more before the lesson: You are entitled to a full refund to the same payment method used at the time of purchase.<br data-start=\"387\" data-end=\"390\" \/>Day before the lesson: You are entitled to a refund of the lesson price minus a $50 + taxes administrative fee, to the same payment method used at the time of purchase.<br data-start=\"558\" data-end=\"561\" \/>Day of the lesson: No refund.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_bloc_spacer spacer_hauteur=&#8221;65_&#8221;][vc_bloc_separateur][vc_bloc_spacer spacer_hauteur=&#8221;65_&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"txt-mea\" data-start=\"0\" data-end=\"98\"><strong data-start=\"0\" data-end=\"96\">Postponement and Refund Policy for Camps, Special Programs, and 5-, 8-, and 11-Week Programs<\/strong><\/p>\n<p class=\"\" data-start=\"100\" data-end=\"390\">If you are enrolled in a group program or any other program that extends beyond a single day or includes multiple sessions, you may <span class=\"fabric-text-color-mark\" data-renderer-mark=\"true\" data-text-custom-color=\"#bf2600\">notify the Snow School in writing by completing the present <a href=\"https:\/\/www.bromontmontagne.com\/wp-content\/uploads\/2026\/02\/Resiliation-Form-Snow-School-fevrier-2026.pdf\">resiliation form<\/a> and sending it by email to <\/span><a class=\"_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1\" title=\"mailto:ecole@bromontmontagne.com\" href=\"mailto:ecole@bromontmontagne.com\" data-renderer-mark=\"true\"><u data-renderer-mark=\"true\">ecole@bromontmontagne.com<\/u><\/a><u data-renderer-mark=\"true\">,<\/u> or by filling out the <a href=\"https:\/\/bromontmontagne.atlassian.net\/servicedesk\/customer\/portal\/3\">form<\/a>. The following refund conditions apply based on the situation:<\/p>\n<ul data-start=\"392\" data-end=\"849\" data-is-last-node=\"\" data-is-only-node=\"\">\n<li class=\"\" data-start=\"392\" data-end=\"516\">\n<p class=\"\" data-start=\"394\" data-end=\"516\"><strong data-start=\"394\" data-end=\"424\">Before the program starts:<\/strong> You are entitled to a full refund using the same payment method as the original purchase.<\/p>\n<\/li>\n<li class=\"\" data-start=\"517\" data-end=\"849\">\n<p class=\"\" data-start=\"519\" data-end=\"849\"><strong data-start=\"519\" data-end=\"553\">After the program has started:<\/strong> You are entitled to a partial refund based on the number of remaining days in the program, minus an administrative fee equal to the lesser of the following amounts: $50 + taxes or 10% of the remaining course fees. The refund will be issued using the same payment method as the original purchase.<\/p>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_bloc_spacer spacer_hauteur=&#8221;100_&#8221;][vc_column_text css=&#8221;&#8221;] General terms and conditions Ski tickets are not included, except for initiation plans. All prices are per person. A minimum number of registrations is required for the program to be offered. Taxes are not included in the prices indicated. Rates are valid for the 2025-2026 season. Payment will be required upon reservation. [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":46153,"menu_order":122,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8242","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>General Conditions and Postponement Policy - Bromont, montagne d&#039;exp\u00e9riences<\/title>\n<meta name=\"description\" content=\"Conditions for ski lessons, private lessons, group initiations, 8 or 11 week programs, camps and special programs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bromontmontagne.com\/en\/snow-school\/general-conditions-and-postponement-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General Conditions and Postponement Policy - 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