{"id":38565,"date":"2024-05-03T08:01:19","date_gmt":"2024-05-03T12:01:19","guid":{"rendered":"https:\/\/www.bromontmontagne.com\/?page_id=38565"},"modified":"2024-10-18T14:45:05","modified_gmt":"2024-10-18T18:45:05","slug":"policies-and-general-terms-water-park-2024","status":"publish","type":"page","link":"https:\/\/www.bromontmontagne.com\/en\/policies-and-general-terms-water-park-2024\/","title":{"rendered":"Policies and General Terms &#8211; Water Park 2024"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_bloc_spacer spacer_hauteur=&#8221;100_&#8221;][vc_bloc_bouton nb_bouton=&#8221;3&#8243; bouton_1=&#8221;url:%23cancellationprogramwp|title:Cancellation%20program&#8221; bouton_2=&#8221;url:%23creditwp|title:Ticket%20credit&#8221; bouton_3=&#8221;url:%23otherswp|title:Others&#8221; alignement=&#8221;centre&#8221;][vc_bloc_spacer spacer_hauteur=&#8221;100_&#8221;][\/vc_column][\/vc_row][vc_row el_id=&#8221;cancellationprogramwp&#8221;][vc_column][vc_bloc_titre titre=&#8221;WATER PARK SEASON PASS CANCELLATION PROGRAM&#8221;][\/vc_bloc_titre][vc_column_text]The season pass cancellation program allows 2024 Water Park season pass holders who have not used their season pass before the season to receive a credit.<\/p>\n<p><strong>Eligibility<\/strong><\/p>\n<ul>\n<li>Have purchased a 2024 Water Park season pass prior to the opening of the season in Bromont.<\/li>\n<li>Not have used their season pass in any way prior to the opening of the season.<\/li>\n<\/ul>\n<p><strong>Terms and conditions<\/strong><\/p>\n<ul>\n<li>The request must be made no later than the day before the season opens by the season ticket holder only. An online form will be available.<\/li>\n<li>The season pass cannot be transferred to another person.<\/li>\n<li>The season pass must not have been used.<\/li>\n<li>Credit can be requested for any type of season pass and is based on the price paid by the member.<\/li>\n<li>The credit is issued on a gift card valid on all Bromont, montagne d&#8217;exp\u00e9riences products if the amount is less than $600. If the amount is greater than $600, a refund is issued on a credit card.<\/li>\n<li>All requests under this program are irreversible once processed.<\/li>\n<li>An administrative fee of $45 including taxes is applicable on each subscription that is subject to a cancellation request.<\/li>\n<li>If an installment plan is offered, the subscription must be paid in full to apply for the subscription cancellation program.<\/li>\n<\/ul>\n<p><strong>Season pass cancellation conditions<\/strong><\/p>\n<ul>\n<li>Credit is non-transferable, non-cashable.<\/li>\n<li>Credit is also valid for the reloadable card deposit, if applicable.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_bloc_bouton nb_bouton=&#8221;1&#8243; bouton_1=&#8221;url:https%3A%2F%2Fbromontmontagne.atlassian.net%2Fservicedesk%2Fcustomer%2Fportal%2F1%2Fgroup%2F1%2Fcreate%2F46|title:Formulate%20a%20request|target:_blank&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_bloc_spacer spacer_hauteur=&#8221;65_&#8221;][vc_bloc_separateur][\/vc_column][\/vc_row][vc_row el_id=&#8221;creditwp&#8221;][vc_column][vc_bloc_titre titre=&#8221;TICKET CREDIT&#8221;][\/vc_bloc_titre][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-pm-slice=\"1 1 []\">A customer can apply the value of their daily ticket toward the purchase of a Season pass, under certain conditions.<\/p>\n<p>To obtain a credit applicable to a Season pass for the same season, the customer can visit the Customer Service with their proof of purchase or call 1-866-276-6668, extension 7600. Proof of purchase will be required to apply the credit to a Season pass for the current season.<\/p>\n<p>The credit only applies to the same activity. For example, a Water Park day ticket on a Water Park season pass only.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_bloc_spacer spacer_hauteur=&#8221;65_&#8221;][vc_bloc_separateur][\/vc_column][\/vc_row][vc_row][vc_column][vc_bloc_titre titre=&#8221;UNUSED TICKET FROM THE PREVIOUS SEASON&#8221;][\/vc_bloc_titre][vc_column_text]The resort will honor the value of an unused ticket from the previous season for a ticket of the same duration and category for the current season. The customer must pay the difference in price, if any.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_bloc_spacer spacer_hauteur=&#8221;65_&#8221;][vc_bloc_separateur][\/vc_column][\/vc_row][vc_row][vc_column][vc_bloc_titre titre=&#8221;CABANAS AND SUN SHELTERS&#8221;]No refunds or credits are available for unused cabana or sun shelter rentals.<\/p>\n<p>If you are unable to come the day of your rental, you can request a postponement up to 48 hours before the date of your visit. You will be able to choose a new date depending on the availability of our sites. No postponements will be made for the following season.[\/vc_bloc_titre][\/vc_column][\/vc_row][vc_row][vc_column][vc_bloc_spacer spacer_hauteur=&#8221;65_&#8221;][vc_bloc_separateur][\/vc_column][\/vc_row][vc_row el_id=&#8221;otherswp&#8221;][vc_column][vc_bloc_titre titre=&#8221;Closings and compensation&#8221;][\/vc_bloc_titre][vc_column_text]<strong>Thunderstorms<\/strong><\/p>\n<p>In the event of a thunderstorm, the station will cease all operations for a minimum of 30 minutes after the last thunderclap. No compensatory measures are planned.<\/p>\n<p><strong>Complete closure<\/strong><\/p>\n<p>In the event of a complete closure of the Water Park, compensatory measures are provided for day ticket customers. Users must go to the ticket office to claim the compensation, if applicable.<\/p>\n<p><strong>Partial closure<\/strong><\/p>\n<p>In the event of a partial closure, no compensation is provided.<\/p>\n<p><strong>Early closure<\/strong><\/p>\n<p>When an early closure is announced, no refunds will be given on tickets. However, users must go to the ticket office to claim compensation, if applicable.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_bloc_spacer spacer_hauteur=&#8221;65_&#8221;][vc_bloc_separateur][\/vc_column][\/vc_row][vc_row][vc_column][vc_bloc_titre titre=&#8221;Accompaniment of persons with reduced mobility&#8221;][\/vc_bloc_titre][vc_column_text]Free access is offered to the companion of a person with special needs with the purchase of a day ticket or a regular-priced season pass.<\/p>\n<p>Instructions:<\/p>\n<p>The person with special needs must present the Access2 card or the Carte Accompagnement Loisirs (CAL) to benefit from this privilege.<\/p>\n<p>For faster access to the box office, customers must contact us in advance to make arrangements.<\/p>\n<p>On the same day, a customer service employee will be assigned to welcome the person with special needs and his or her companion, allowing them to enter the park more quickly.<\/p>\n<p>For full details and options, please do not hesitate to<a href=\"\/en\/contact-us\/\"> contact us<\/a>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_bloc_spacer spacer_hauteur=&#8221;65_&#8221;][vc_bloc_separateur][\/vc_column][\/vc_row][vc_row][vc_column][vc_bloc_titre titre=&#8221;General conditions&#8221;][\/vc_bloc_titre][vc_column_text]<\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">All mountain users must approve the General Conditions.<\/span><\/p>\n<p><br style=\"font-weight: 400;\" \/>[\/vc_column_text][vc_bloc_bouton nb_bouton=&#8221;1&#8243; bouton_1=&#8221;url:https%3A%2F%2Fwww.bromontmontagne.com%2Fwp-content%2Fuploads%2F2023%2F11%2FTerms-and-Conditions-November-2023.pdf|title:Download%20the%20document|target:_blank&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_bloc_spacer spacer_hauteur=&#8221;100_&#8221;][vc_bloc_bouton nb_bouton=&#8221;3&#8243; bouton_1=&#8221;url:%23cancellationprogramwp|title:Cancellation%20program&#8221; bouton_2=&#8221;url:%23creditwp|title:Ticket%20credit&#8221; bouton_3=&#8221;url:%23otherswp|title:Others&#8221; alignement=&#8221;centre&#8221;][vc_bloc_spacer spacer_hauteur=&#8221;100_&#8221;][\/vc_column][\/vc_row][vc_row el_id=&#8221;cancellationprogramwp&#8221;][vc_column][vc_bloc_titre titre=&#8221;WATER PARK SEASON PASS CANCELLATION PROGRAM&#8221;][\/vc_bloc_titre][vc_column_text]The season pass cancellation program allows 2024 Water Park season pass holders who have not used their season pass before the season to receive a credit. Eligibility Have purchased a 2024 Water Park season pass prior to the opening of the [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":437,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-38565","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Policies and General Terms - Water Park 2024 - Bromont, montagne d&#039;exp\u00e9riences<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bromontmontagne.com\/en\/policies-and-general-terms-water-park-2024\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Policies and General Terms - Water Park 2024 - Bromont, montagne d&#039;exp\u00e9riences\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_bloc_spacer spacer_hauteur=&#8221;100_&#8221;][vc_bloc_bouton nb_bouton=&#8221;3&#8243; bouton_1=&#8221;url:%23cancellationprogramwp|title:Cancellation%20program&#8221; bouton_2=&#8221;url:%23creditwp|title:Ticket%20credit&#8221; bouton_3=&#8221;url:%23otherswp|title:Others&#8221; alignement=&#8221;centre&#8221;][vc_bloc_spacer spacer_hauteur=&#8221;100_&#8221;][\/vc_column][\/vc_row][vc_row el_id=&#8221;cancellationprogramwp&#8221;][vc_column][vc_bloc_titre titre=&#8221;WATER PARK SEASON PASS CANCELLATION PROGRAM&#8221;][\/vc_bloc_titre][vc_column_text]The season pass cancellation program allows 2024 Water Park season pass holders who have not used their season pass before the season to receive a credit. Eligibility Have purchased a 2024 Water Park season pass prior to the opening of the [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bromontmontagne.com\/en\/policies-and-general-terms-water-park-2024\/\" \/>\n<meta property=\"og:site_name\" content=\"Bromont, montagne d&#039;exp\u00e9riences\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-18T18:45:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.bromontmontagne.com\/wp-content\/uploads\/2020\/08\/BME-partage_FB.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.bromontmontagne.com\/en\/policies-and-general-terms-water-park-2024\/\",\"url\":\"https:\/\/www.bromontmontagne.com\/en\/policies-and-general-terms-water-park-2024\/\",\"name\":\"Policies and General Terms - Water Park 2024 - Bromont, montagne d&#039;exp\u00e9riences\",\"isPartOf\":{\"@id\":\"https:\/\/www.bromontmontagne.com\/en\/#website\"},\"datePublished\":\"2024-05-03T12:01:19+00:00\",\"dateModified\":\"2024-10-18T18:45:05+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.bromontmontagne.com\/en\/policies-and-general-terms-water-park-2024\/#breadcrumb\"},\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.bromontmontagne.com\/en\/policies-and-general-terms-water-park-2024\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.bromontmontagne.com\/en\/policies-and-general-terms-water-park-2024\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Homepage\",\"item\":\"https:\/\/www.bromontmontagne.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Policies and General Terms &#8211; Water Park 2024\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.bromontmontagne.com\/en\/#website\",\"url\":\"https:\/\/www.bromontmontagne.com\/en\/\",\"name\":\"Bromont, montagne d&#039;exp\u00e9riences\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.bromontmontagne.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-CA\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Policies and General Terms - Water Park 2024 - Bromont, montagne d&#039;exp\u00e9riences","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.bromontmontagne.com\/en\/policies-and-general-terms-water-park-2024\/","og_locale":"en_US","og_type":"article","og_title":"Policies and General Terms - Water Park 2024 - Bromont, montagne d&#039;exp\u00e9riences","og_description":"[vc_row][vc_column][vc_bloc_spacer spacer_hauteur=&#8221;100_&#8221;][vc_bloc_bouton nb_bouton=&#8221;3&#8243; bouton_1=&#8221;url:%23cancellationprogramwp|title:Cancellation%20program&#8221; bouton_2=&#8221;url:%23creditwp|title:Ticket%20credit&#8221; bouton_3=&#8221;url:%23otherswp|title:Others&#8221; alignement=&#8221;centre&#8221;][vc_bloc_spacer spacer_hauteur=&#8221;100_&#8221;][\/vc_column][\/vc_row][vc_row el_id=&#8221;cancellationprogramwp&#8221;][vc_column][vc_bloc_titre titre=&#8221;WATER PARK SEASON PASS CANCELLATION PROGRAM&#8221;][\/vc_bloc_titre][vc_column_text]The season pass cancellation program allows 2024 Water Park season pass holders who have not used their season pass before the season to receive a credit. 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